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Giffgaff compensation

Started by: lillysmells
On: 07/12/2018 | 21:33
Replies: 7
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lillysmells
by: lillysmells
on: 07/12/2018 | 21:33

we all pay for what we want. etc mins txts and data. And if we were affected in any way by signal or data lost while the network was down I think we should all be entiled  some sort of compensation as everyone comicates through phone these days. As I have a young child who my only contact while he/she is leaving or starting school is. he’s/her phone ! ! We WOULD LIKE COMPENSATION! ! 

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hdavey17
by: hdavey17
on: 07/12/2018 | 21:43

Giff Gaff have made an announcement regarding compensation. Each user will receive a link via email where they can choose to receive credit or donate to charity. 

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4128334
by: 4128334
on: 08/12/2018 | 08:15

@lillysmells
Good Morning,
You should receive a email from giffgaff asking you to make a claim.
In the UK there were some 32 million subscribers effected by this outrage.
It was caused by a third party and was in no way gifgaff's fault.
Any payments wi be classed as a goodwill gesture.

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jt_21
by: jt_21
on: 08/12/2018 | 08:30

@lillysmells There's a link to a 'goodwill fund' that has been set aside for this should you wish to follow up on it, see the link by Bob. 

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mcilwraith
by: mcilwraith
on: 08/12/2018 | 10:58

yes @lillysmells you are one of the 32 million o2,tesco giffgaff customers who are crying out for compensation

we do live in a compensation culture and  i`m sure giffgaff will refund you for the days network you lost

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loyalistdan
by: loyalistdan
on: 08/12/2018 | 12:42

ive as much chance of getting compensation as i have of getting housekeeping money from my 3 sons

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clikasarus
by: clikasarus
on: 08/12/2018 | 13:38
@lillysmells Hi welcome to giffgaff and the community

Please have a read of this thread here⬇️

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

I hope it helps
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