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Giffgaff not registering on networks in germany ,, but ok in Holland and Denmark

Started by: jerzaft
On: 13/08/2019 | 03:41
Replies: 20
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by: jerzaft
on: 13/08/2019 | 03:41

Im travelling for work ,, no problem with Giffgaff in UK , Holland , Denmark or Norway  but totally unable to register on GERMAN networks ,, I can see them  very strong signal especially Vodaphone DE   but my phone wont register on the network ,, as soon as I pass into Holland it registers on Vodaphone NL

 

how cam I solve this  problem  its causing me big problems with clients

Message 1 of 21
by: johnrooney80
on: 13/08/2019 | 04:14 edited: 13/08/2019 | 04:25

Can you firstly try doing a manual roam http://is.gd/manualroam

Can you switch from 4G down to 3G if applicable, if cannot connect ( ensure roamings on here http://giffgaff.com/profile/details
@jerzaft

If that doesn't help, check your goodybag is OK ?http://giffgaff.com/dashboard

I'll edit this with an Agent Link..

 

Here's Agent Link 

 

 

https://support2.giffgaff.com/app/ask/International-and-Roaming/Using-a-goodybag-while-in-the-EU-%28...

 

 

Message 2 of 21
by: natty88
on: 13/08/2019 | 06:46

@jerzaft  please check all that applies to you here and bookmark for further usage 

 

Remember you only get 63 days maximum usage on goody bags roaming within any 4-month period. 

 

Try this handy guide to using giffgaff overseas.

 

 

 

Make sure you have a live goody bag or credit allowance left via here - https://giffgaff.com/dashboard

 

Double check roaming is enabled via here - https://giffgaff.com/profile/details#rlah

 

Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services

 

Try what's called a manual roam as explained here - https://community.giffgaff.com/t5/Using-giffgaff/How-to-perform-a-Manual-Roam/ta-p/4871794

 

Check this guide to using giffgaff overseas - http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

Double check your settings APN settings in this guide - https://bit.ly/1Pr1AXB

 

Check out the fair usage guide - https://giffgaff.com/fair-usage-while-roaming

Get a free giffgaff Sim
Message 3 of 21
by: p33t3r
on: 13/08/2019 | 07:31

Sometimes I have to boot my phone in certain countries to force the sign in. Also I need to go to settings /mobile networks /advanced and allow data over the mobile networks. Generally this picks up a network and data

Message 4 of 21
by: sheppola
on: 13/08/2019 | 08:57

@jerzaft 

@jerzaftwrote:

Im travelling for work ,, no problem with Giffgaff in UK , Holland , Denmark or Norway  but totally unable to register on GERMAN networks ,, I can see them  very strong signal especially Vodaphone DE   but my phone wont register on the network ,, as soon as I pass into Holland it registers on Vodaphone NL

 

how cam I solve this  problem  its causing me big problems with clients

I had similar problems in Germany until I used the Network settings on here,

 

https://cx500.000webhostapp.com/GiffGaff/GiffGaffEuRoamingQuicklist.html

 

 

HTH Smiley Happy

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 21
by: jerzaft
on: 14/08/2019 | 04:28
I followed all your tips guys but still not registering on Vodaphone DE its the only network in this area ,, had to run back in Holland and as soon as i was over the border Vodaphone NL comes in strong working fine calls data all good , but later back in Germany zilch

im having to use messenger and wifi where i stop,, but missing calls from people due to no registration ..im here for 2 more weeks doh!!!!
Message 6 of 21
by: sheppola
on: 14/08/2019 | 08:37

@jerzaft 

@jerzaftwrote:

I followed all your tips guys but still not registering on Vodaphone DE its the only network in this area ,, had to run back in Holland and as soon as i was over the border Vodaphone NL comes in strong working fine calls data all good , but later back in Germany zilch

im having to use messenger and wifi where i stop,, but missing calls from people due to no registration ..im here for 2 more weeks doh!!!!

I used to have to restart the phone several times when in Germany before it locked onto the correct Network :/

 

 

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 8 of 21
by: jerzaft
on: 15/08/2019 | 16:24
I will ask an agent to look into it i must have restarted the phone 30 times
Message 9 of 21
by: jerzaft
on: 15/08/2019 | 23:15
I am trying to contact an agent about this problem but every time i send message to agent i get logged out
Message 10 of 21