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Giffgaff not working ??

Started by: tyson2830
On: 29/08/2013 | 22:23
Replies: 11
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by: tyson2830
on: 29/08/2013 | 22:23
Hello guys
My phone isn't working
(Receiving or sending texts)
I have missed quite a few important calls
Message 1 of 12
by: macca28
on: 29/08/2013 | 22:24

check your area status here: http://bit.ly/o2status

for text /calls/data problems please see here: http://is.gd/manualroam

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Message 2 of 12
by: rko
on: 29/08/2013 | 22:26
could be your area effected checkvstatus
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Message 3 of 12
by: dalan
on: 29/08/2013 | 22:27
Hi.
See here
Manual roam

Try restarting your phone, if you still have issues, then see below.


1. Go to settings
2. Then go to mobile networks
3. Select a network other than
o2 (gg) i.e orange or vodafone.
4. Come out of settings and it
should say no network coverage
or something
5. Repeat the process this time
choose o2 (gg)

The message centre number in your message settings should be +447802002606

If you have an iphone then see here.

1. Go to settings
2.Go to carriers
3. Switch off automatic and manually change the carrier to something other then O2-UK i.e vodafone or orange
4. Come out of settings and wait until it fails to connect to the other carrier
5. Once it fails repeat the process and this time choose O2-UK

See this to check your message centre number http://www.ardorpes.com/2009/03/02/how-to-change-message-centre-number-on-apple-iphone/

Also try deleting old text messages to free up your phones memory.

If you still have issues, see here.

See the link below to check if there are any network issues in your area.

http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...
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Message 4 of 12
by: rayhoo
on: 29/08/2013 | 22:28

@tyson2830 wrote:
Hello guys
My phone isn't working
(Receiving or sending texts)
I have missed quite a few important calls

Has this sim been working in this phone up to now?

Do you have a signal at the moment?

Message 5 of 12
by: oonedoone
on: 29/08/2013 | 22:29
Check area status bar
Message 7 of 12
by: lnb1996
on: 29/08/2013 | 22:30

Start by checking the giffgaff network status in your area to see if there are any issues.
http://www.bit.ly/ggservicestatus

If the signal is fine, you can try manual roaming by following the link to guide below
http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

That can sort all types of issues!

 

Would also do no harm to reboot your mobile, if not already tried.

Please don't forget to Kudo if my post is helpful or mark as Best Answer if appropriate, thanks.
To get a free sim with £5 credit, click on the link below or if it's more urgent, send me a PM.
Get a free giffgaff Sim
Message 8 of 12
by: skaur4
on: 29/08/2013 | 22:30
Contact an agent https://giffgaff.com/support/ask I think this may be a problem in ur area, but it is best to ask an agent. Click on the link and ask an agent 
Message 9 of 12
by: tyson2830
on: 29/08/2013 | 23:21
Got signal
Just my giffgaff not working @ all
Message 10 of 12