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Giffgaff won't accept my card details to top up what alternative way do i have?

Started by: nikkilvsliam
On: 01/11/2012 | 12:44
Replies: 9
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by: nikkilvsliam
on: 01/11/2012 | 12:44

Hi guys i've been using the same bank card to top up my phone since i joined giffgaff month's ago, i always select a £10 goodybag then pay using my card details. I've just tried adding the goodybag today and everytime i try to make the payment i get an error message from the secure transaction that appears on the screen telling me there was a problem with my card for some reason.

 

Is it possible to go and buy a £10 voucher from the shop then add the credit to my phone then select a goodybag online and have it deduct the £10 credit and add my goodybag is it possible to top up this way or for a  goodybag to work do you have to directly select a goodybag and pay for it. I don't want to add £10 credit for it then to not allow me to select a goodybag and deduct the £10 from my credit thanks in advance.

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by: muhammadasim
on: 01/11/2012 | 12:46


Try using the different browser (Firefox, IE, Opera) or use mobile site https://giffgaff.com/mobile or use different card or use O2, giffgaff or tesco voucher to topup then convert it into goodybag

 

http://bit.ly/giffgaffgfc - See this to Buy a goodybag from existing credit

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Message 3 of 10
by: isabel1066
on: 01/11/2012 | 12:46
Use voucher on your phone dial 43430.
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Message 2 of 10
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by: muhammadasim
on: 01/11/2012 | 12:46


Try using the different browser (Firefox, IE, Opera) or use mobile site https://giffgaff.com/mobile or use different card or use O2, giffgaff or tesco voucher to topup then convert it into goodybag

 

http://bit.ly/giffgaffgfc - See this to Buy a goodybag from existing credit

Give KUDOS or 'Accept as Solution' If I have helped
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Message 3 of 10
by: sam1128
on: 01/11/2012 | 12:47
Yes it's possible by voucher !


Voucher :

Go to any payzone/paypoint shop
or supermarket etc.( like Tesco, Morrison , Asda)


Ask for Giffgaff (or o2).

just dail 4444 or 43430 to top up Or Redeem topup voucher online :

https://giffgaff.com/mobile/redeem-voucher

Click to buy goodybags from exiting balance :

https://giffgaff.com/mobile/buy-from-balance

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Message 4 of 10
by: giffgafful
on: 01/11/2012 | 12:47

Yes, you can top up with a voucher and then start the goodybag purchase process. There will be a tickbox to use airtime balance to pay for it.

Message 5 of 10
by: bertiebat
on: 01/11/2012 | 12:49
Is your goodybag expiring at the end of the month?

Have a read of this guide and it may sort you out (it will at least give helpful advice on what information to give to the agents) Smiley Happy http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481
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Message 6 of 10
by: nikkilvsliam
on: 01/11/2012 | 12:57

Thanks for your help guy's so it's ok to use a £10 o2 top up voucher i don't need to specifficaly ask for a giffgaff voucher?

Message 7 of 10
by: isabel1066
on: 01/11/2012 | 12:58
O2 ok more avaiable.
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Message 8 of 10
by: sam1128
on: 01/11/2012 | 12:58
You should ask for either O2 or giffgaff ...

I they look surprised with giffgaff name ask for O2 voucher !

Tx
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Message 9 of 10
by: bertiebat
on: 01/11/2012 | 13:02

@nikkilvsliam wrote:

Thanks for your help guy's so it's ok to use a £10 o2 top up voucher i don't need to specifficaly ask for a giffgaff voucher?


O2 or giffgaff is just fine however I would also look at why your card is not being accepted.  

 

A common reason at this time of the month is the card expiring at the end of the month and my guide has some other reasons what might be the problem. Smiley Happy

 

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481

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Message 10 of 10