Knowledge Base


Started by: aleenaharoon
On: 05/12/2017 | 18:54
Replies: 7

by: aleenaharoon
on: 05/12/2017 | 18:54

Please send me my pac number it's not letting me to do. Thanks

Message 1 of 8
by: no51get
on: 05/12/2017 | 18:55

Hi there @aleenaharoon

Oh no.....why do you want to leave Giffgaff..? it would be a shame to see you go.... are you sure you have exhausted all avenues to get your problems sorted out...?
If so and you still want to leave, here is some information for you to read first
and you can also request a PAC code here to port your number away from GG.
or ring 43431

If you port your number away from gifgaff all will be lost including any credit,goodybag and PAYBACK..! earned the account will close and the sim deactivated.
Only when the number has been fully ported out can you then activate another sim to the same account as if you were starting from scratch.

In order to close the account you will need to use all your credit and/or goodybag.Then either port your number to your new provider or destroy/ignore the sim. You should also consider removing any credit/debit card and personal details.
Good luck with your new provider.
We hope to see you return in the near future.

Message 2 of 8
by: z0d10n
on: 05/12/2017 | 18:55



Good Evening @aleenaharoon Smiley Happy.  If you are leaving giffgaff for another mobile provider, you'll probably want to keep your phone number. To transfer your number, you will need to give a Porting Authorisation Code (PAC) to your new network.  You can ask for your Giffgaff PAC here.  If you are having issues getting your PAC online, please open a different internet browser and try again, that might work.  Alternatively, from your handset, please dial 43431 and follow the instructions.


You will receive a voice confirmation of your PAC and its expiry date which will also be sent via a SMS message. This will also be displayed on your My giffgaff (Dashboard) page under your mobile number.


You will be sent your Giffgaff PAC via a text within 2 hours between the hours of 8.00 am and 4.00 pm Monday to Friday.


Please remove your Payment Details (credit/debit card or PayPal) and to turn off (disable) any recurring goodybags or top-ups in your Payment Settings you may have active, to avoid future automatic purchases. 


Sorry to see you leave Giffgaff.


Get a free giffgaff Sim
Message 3 of 8
by: lynda1962
on: 05/12/2017 | 18:56

@aleenaharoon, hi there,  try using a different browser and empty cache then try again 👇 


To receive your PAC code dial 43431
You'll receive a text with your PAC code or you can log in here
And click request PAC code
Pac codes expire in 30 days.

Message 4 of 8
by: jt_21
on: 05/12/2017 | 18:56

@aleenaharoon Dial 43431 for your PAC code 

Message 5 of 8
by: heisenberg007
on: 05/12/2017 | 18:57

You can request a PAC code by dialling 43431 from your mobile or you can request it online here

Once requested the PAC code will be sent within 10 minutes as a text message or you can view the PAC Code instantly on your dashboard here

Your PAC Code is valid for 30 days, please use up any remaining airtime credit, goodybag/gigabag allowances on your account as the allowances cannot be refunded.

If your issues requesting the PAC code ask a agent. To contact an agent follow this link , giffgaff agents may take up to 24 hours to reply to any posted questions.

Agent replies can be found here

If your question isn't answered after 24 hours then contact a educator. Please follow this knowledge base link on how to contact a giffgaff Educator
click to get a free giffgaff Sim with £5 credit
Message 6 of 8
by: dazoo
on: 05/12/2017 | 18:58

Hi  aleenaharoon


To request a pac code can request on mobile using giffgaff sim in free by dialing 43431 then option for a pac code or on account can request on here

Maybe try on a different browser if requesting the pac code  from account if having a issue on the browser use normally.

Get a free giffgaff Sim
Message 7 of 8
by: aleenaharoon
on: 05/12/2017 | 19:02
Thank u very much
Message 8 of 8