Knowledge Base
Community

Going abroad for 12 months, will I lose my number?

Started by: dave320
On: 23/08/2016 | 10:11
Replies: 6
Reply

Go to best answer
by: dave320
on: 23/08/2016 | 10:11 edited: 23/08/2016 | 10:13

Hello,

 

I'm going abroad for 12 months, but want to stay with GiffGaff and retain my current number even though I won't be using it while I'm away. Will it expire and be re-assigned in that time?

 

Can I just keep credit on my account and hold it open, as it were?

 

thanks

Message 1 of 7
1 BEST ANSWER

Accepted Solutions
by: bruno00
on: 23/08/2016 | 10:15
Hi
A SIM card is deactivated when it has not been used for the last 6 months. The activity during this period is defined by:

At least one call, SMS or MMS made to another number*,
or at least one connection to Internet,
or at least 4 received calls of more than 10 seconds,
or at least one top-up / purchase (credit or goodybag),
or receiving Payback points (for recruiting new members or participating to the Community).

These criteria are defined to prevent the deactivation of members with very little activity or who are active on the Community without using their SIM card much.

* For technical reasons, the following calls do not apply: emergency calls, SMSes or calls to giffgaff services (e.g. 2020, 43430).
Message 5 of 7
by: lynda1962
on: 23/08/2016 | 10:12
@dave320, hi there, you must make a call 📞 or send a text within 6 months or your sim will be cancelled and recycled I'm afraid.

Message 2 of 7
by: beebeer
on: 23/08/2016 | 10:12

If you do not make a call or send a text within six months your account will close.

Message 3 of 7
by: sloz
on: 23/08/2016 | 10:12
Hi to keep your sim active you need to do one if these in any 186 day period

Make a least one call, SMS or MMS to another number
(emergency calls 999 or 112
and texts/calls to giffgaff services 2020, 43430, 43431,4444
do not apply)

Make at least one connection to the internet

Receive at least 4 calls of more than 10 seconds (the calls must be answered and not go to voicemail)

Make a least one topup/purchase (credit or goodybag)

Receive Payback points (for recruiting new members or participating in the community)
Get a free giffgaff Sim
Message 4 of 7
by: bruno00
on: 23/08/2016 | 10:15
Hi
A SIM card is deactivated when it has not been used for the last 6 months. The activity during this period is defined by:

At least one call, SMS or MMS made to another number*,
or at least one connection to Internet,
or at least 4 received calls of more than 10 seconds,
or at least one top-up / purchase (credit or goodybag),
or receiving Payback points (for recruiting new members or participating to the Community).

These criteria are defined to prevent the deactivation of members with very little activity or who are active on the Community without using their SIM card much.

* For technical reasons, the following calls do not apply: emergency calls, SMSes or calls to giffgaff services (e.g. 2020, 43430).
Message 5 of 7
by: paulwhite92
on: 23/08/2016 | 10:16
yes you will the best thing to do is top up with airtime credit and make a call every 6 months
Message 6 of 7
by: dave320
on: 23/08/2016 | 10:51

ok. thanks for the info. Looks like I'll need to phone home once or twice then Smiley Happy

 

thanks all

Message 7 of 7