Knowledge Base

Goodie bag

Started by: abiak82
On: 15/08/2019 | 00:23
Replies: 1

by: abiak82
on: 15/08/2019 | 00:23

I topped up £10 but its not showing on my giffgaff 

Message 1 of 2
by: birdyboff
on: 15/08/2019 | 00:26 edited: 15/08/2019 | 00:28


Hi, did you top up credit or purchase a goodybag? Top up credit will not automatically convert to a goodybag. If you definitely purchased a goodybag then restart your device and see if that works. Also check your account order history to see what exactly has been purchased.

Call giffgaff on 43430 to exchange top up credit to a goodybag. When asked press option 2.

Message 2 of 2