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Goodie bags

Started by: bakerd586
On: 11/04/2019 | 07:20
Replies: 6
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by: bakerd586
on: 11/04/2019 | 07:20
I’m so mad I topped up £20 in order to buy a goodie bag I was connected to WiFi yet giffgaff took 1p from my £20 which left me 19.99 and a penny short for my goodie bag I’ve been with giffgaff for 4 years now and this isn’t the first time
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by: claire1uk
on: 11/04/2019 | 07:31

Hello @bakerd586 

 

i, did you use a debit card or PayPal or a top up voucher? 

an agent will refund that but it could be this evening before they do so 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

In the box provided tell the agent you topped but lost a little credit before you had chance to buy a goodybag 
Ask if they would refund your credit so you can convert to a goodybag 

Replies are found here 
Http://www.giffgaff.com/support/questions 

Switch mobile data off 
And refrain from using your phone 

Dial *100# after 5 hours and at 30 minute intervals (or until you receive a text alert indicating a refund) 
to see if the refund has been applied 

Once it has, 
Immediately call 43430 and press option 2 and follow the directions to buy a goodybag with your airtime credit



For future reference, if you use vouchers, you don't need to redeem or add the voucher first and then complete a second step and  buy a goodybag with the credit 

You can do the process with 1 step, 


(From your phone) 
Call 43430 and press option 2 
(not option 1) 
Choose your goodybag and select to pay with a voucher 
Input the voucher code to complete 

 

(logged in with a browser) 
From your my giffgaff page 
Http://giffgaff.com/dashboard 
Click the yellow buy goodybag button 
(if you already have a live goodybag and want to queue, click here 
Http://giffgaff.com/buy )

Click the goodybag section and select a goodybag. 

On the ways to pay, there's an option to use a voucher 
Click that 
Input your voucher code and click the yellow continue button 

additional points when using a browser, you need to  remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear

 

(via the my giffgaff app) 
DON'T click the buy goodybag button from the main account page 
Click the menu button (top /left) 
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible

Message 3 of 7
by: johna002
on: 11/04/2019 | 07:28

@bakerd586wrote:

I’m so mad I topped up £20 in order to buy a goodie bag I was connected to WiFi yet giffgaff took 1p from my £20 which left me 19.99 and a penny short for my goodie bag I’ve been with giffgaff for 4 years now and this isn’t the first time

Hi there - unfortunately this is a common problem. Please contact an agent on the link below and they will hopefully refund you the 1p.

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

 

https://giffgaff.com/support/questions

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
Get a free giffgaff Sim


CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
Message 2 of 7
Highlighted
by: claire1uk
on: 11/04/2019 | 07:31

Hello @bakerd586 

 

i, did you use a debit card or PayPal or a top up voucher? 

an agent will refund that but it could be this evening before they do so 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

In the box provided tell the agent you topped but lost a little credit before you had chance to buy a goodybag 
Ask if they would refund your credit so you can convert to a goodybag 

Replies are found here 
Http://www.giffgaff.com/support/questions 

Switch mobile data off 
And refrain from using your phone 

Dial *100# after 5 hours and at 30 minute intervals (or until you receive a text alert indicating a refund) 
to see if the refund has been applied 

Once it has, 
Immediately call 43430 and press option 2 and follow the directions to buy a goodybag with your airtime credit



For future reference, if you use vouchers, you don't need to redeem or add the voucher first and then complete a second step and  buy a goodybag with the credit 

You can do the process with 1 step, 


(From your phone) 
Call 43430 and press option 2 
(not option 1) 
Choose your goodybag and select to pay with a voucher 
Input the voucher code to complete 

 

(logged in with a browser) 
From your my giffgaff page 
Http://giffgaff.com/dashboard 
Click the yellow buy goodybag button 
(if you already have a live goodybag and want to queue, click here 
Http://giffgaff.com/buy )

Click the goodybag section and select a goodybag. 

On the ways to pay, there's an option to use a voucher 
Click that 
Input your voucher code and click the yellow continue button 

additional points when using a browser, you need to  remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear

 

(via the my giffgaff app) 
DON'T click the buy goodybag button from the main account page 
Click the menu button (top /left) 
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible

Message 3 of 7
by: robertmahony
on: 11/04/2019 | 07:35

The 1p Giffgaff Glitch which sometimes happens.
If you contact an Agent they will put it right.
http://giffgaff.com/support/ask/incorrect_balance

Message 4 of 7
by: natty88
on: 11/04/2019 | 07:36

@bakerd586  good morning and welcome to giffgaff help 

 

As this is an account related issue please 

 

inquire with the agents here please 

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...

 

 

Allow up to 24 hrs for replies although usual time frame is 3to5hrs 

 

agents work from 8am to 11pm daily 

 

the agents will reply via here 

 

https://giffgaff.com/support/questions 

 

They will refund the few pennies again to allow you to buy the goody bag you wanted 

Get a free giffgaff Sim
Message 5 of 7
by: jaymailsays
on: 11/04/2019 | 07:43 edited: 11/04/2019 | 07:44

@bakerd586 I share your disappointment. Next month to avoid a repeat, bookmark this link to buy a goodybag direct:-

https://giffgaff.com/buy/goodybag

 

This month contact an agent on the link below and they will very likely refund you back the 1p.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

Be aware that agents can take up to 24 hours to reply to you although they are often quicker, you can see their response on the following link

https://giffgaff.com/support/questions

 

 

Get a free giffgaff Sim
Message 6 of 7
by: tonic98
on: 11/04/2019 | 07:48
welcome this can be a pain..its best to buy and queue the goodybag in advance to stop this happening. but contact an agent to refund the penny https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over
Message 7 of 7