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Goody Bag has not arrived

Started by: davidac999
On: 11/04/2019 | 12:23
Replies: 4
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by: davidac999
on: 11/04/2019 | 12:23

I purchased a goody bag this morning, around 7am.

It is showing on my account but it is not on my phone.  Have had to use topup.

Have turned the phone off/on, goody bag still not showing

Can you help please?

Message 1 of 5
by: johna002
on: 11/04/2019 | 12:26

@davidac999wrote:

I purchased a goody bag this morning, around 7am.

It is showing on my account but it is not on my phone.  Have had to use topup.

Have turned the phone off/on, goody bag still not showing

Can you help please?

Hi there - you can contact an agen on the link below and they will look into the issue.

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

 

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

 

https://giffgaff.com/support/questions

 

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
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Message 2 of 5
by: sloz
on: 11/04/2019 | 12:26
@davidac999
Hi, can you see the goodybag live here
Http://giffgaff.com/dashboard

Are you currently in the UK or abroad?
Can you receive calls and texts?

What do these codes show exactly
*100*7#
*100*1#
(mention any expiry dates)
Get a free giffgaff Sim
Message 3 of 5
by: mrbergstrom1967
on: 11/04/2019 | 12:35
Good Afternoon @davidac999

Does your goodybag show on your account dashboard http://giffgaff.com/dashboard you could always check your payment/order history to see what it shows there https://giffgaff.com/orders/history

Message 4 of 5
by: paulwhite92
on: 11/04/2019 | 13:44
you need to contact an agent to get your money back. it might be that this has been delyed to your device
Message 5 of 5