Knowledge Base

Goody Bag

Started by: chris93675
On: 15/03/2019 | 11:26
Replies: 4

by: chris93675
on: 15/03/2019 | 11:26

My phone says I have no credit but my goody bag is vaild until the 22nd March with unlimited minutes, how can this be and what do I do?

Message 1 of 5
by: flaxvert
on: 15/03/2019 | 11:29

Credit is seperate to goodybags. 

 Please check your order history to see what happened.

Dial *100*7# to check your goodybag status.

Dial *100# to check your credit balance.


You need credit to dial or text any of the following


Picture messages (MMS) to giffgaff and other mobiles (max 300KB)16p per MMS
Video calls to other mobiles50p per minute
Numbers starting 084, 087, 09, 118
The call cost will be our Access Charge plus the Service Charge of the company being called. More info
25p per minute + Service Charge
Non-mobile 07 numbers, for detailed listing click here20p per minute
20p per text
Sending premium texts. More info10p to £1.50 per text
Receiving premium texts (price set by service provider). More infoUp to £10 per text
Calls to personal numbers starting 07050p per minute
Calls to mobile shortcodes (as advised by service provider).Free to £5 per minute
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Message 2 of 5
by: chris93675
on: 15/03/2019 | 11:35
I have over 4000 minutes left in my goody bag balance
Message 3 of 5
by: eddiehk6
on: 15/03/2019 | 11:38
hi @chris93675

Please check your dashboard:
- Your remaining goodybag allowances should be shown on the left
- Your ‘credit’ is on the right under ‘My balance’; this is separate from your goodybag

Goodybag minutes are only for standard UK mobiles and landlines. Have you tested that these still work?

Can you list the first 6 digits of a number you can't call?

Note that numbers such as 084x and other premium rate numbers are NOT included in your goodybag minutes. They are charged separately per minute from ‘airtime credit’, which you can purchase here (minimum £10):

Or alternatively, if you want to save yourself some money, try searching for an alternative freephone number which would come out of your goodybag minutes so you don’t have to pay any extra:

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Message 4 of 5
by: chris93675
on: 15/03/2019 | 11:40
Got it, thanks
Message 5 of 5