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Goody bag £20

Started by: andrealyon
On: 12/03/2014 | 15:32
Replies: 13
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by: andrealyon
on: 12/03/2014 | 15:32

hi can anybody help, I bought a goody bag a month ago as i decided to move over to GIffGaff, but my iphone was locked to another network, so I have had to have my iphone unblocked and its taken a month, I havent used any of my goodybag until today and it runs out tomoz, how can I have the goody bag transfered to next month?

Message 1 of 14 (197 Views)
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by: mathew40
on: 12/03/2014 | 15:35 edited: 12/03/2014 | 15:36
Best Answer
Accepted by mark_h_ (former giff-staffer)
‎21-08-2015 01:01

Hi there andrealyon.
Sorry for the bad news but once a goodybag is live,a refund cant be given unfortunately. Also just for next time,please post anyhelp or support related questions in the help and support section,that way you will get lots more help,cheers and sorry for the bad news.

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Message 3 of 14 (222 Views)
by: darrenpainter
on: 12/03/2014 | 15:35
You cannot i'm afraid, the only option will be to buy a new goodybag when it expires. A goodybag has a 1 month lifetime regardless of if your phone is in a position to use it
Message 2 of 14 (194 Views)
by: mathew40
on: 12/03/2014 | 15:35 edited: 12/03/2014 | 15:36
Best Answer
Accepted by mark_h_ (former giff-staffer)
‎21-08-2015 01:01

Hi there andrealyon.
Sorry for the bad news but once a goodybag is live,a refund cant be given unfortunately. Also just for next time,please post anyhelp or support related questions in the help and support section,that way you will get lots more help,cheers and sorry for the bad news.

Click Onto My Banner Below And Order ANY FREE Sim Card With £5 FREE Credit
Message 3 of 14 (223 Views)
by: kitty_jc
on: 12/03/2014 | 15:37
Taken from giffgaff's terms & conditions :

6.2 A Bundle lasts for a month, after which the associated allowance expires. This period starts from the moment you successfully make your purchase and the Bundle is allocated to your account. If you have any remaining allowance at the end of the period it will expire and not be rolled-over into the next month.

http://giffgaff.com/boiler-plate/terms#Bundles
Message 4 of 14 (187 Views)
by: redlips
on: 12/03/2014 | 15:41
Unfortunately u cant it lasts for 30 days
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Message 5 of 14 (180 Views)
by: barzon
on: 12/03/2014 | 15:41
Sorry once the goodybag becomes active you can't stop it for running
Message 6 of 14 (178 Views)
by: myusuf
on: 12/03/2014 | 16:14
Unfortunately you can't transfer it to the next month.
Message 7 of 14 (163 Views)
by: aymen123
on: 12/03/2014 | 18:46
You cannot transfer it until next month sorry
Message 8 of 14 (149 Views)
by: mobilemax
on: 12/03/2014 | 19:00

andrealyon wrote:

hi can anybody help, I bought a goody bag a month ago as i decided to move over to GIffGaff, but my iphone was locked to another network, so I have had to have my iphone unblocked and its taken a month, I havent used any of my goodybag until today and it runs out tomoz, how can I have the goody bag transfered to next month?


Sorry it cant be transfered  or amended once purchased.......You will need to buy another once this one expires

Message 9 of 14 (140 Views)
by: caribbeanman
on: 12/03/2014 | 19:10
Sorry goody bags cannot be trsnsferred or extended only last 30 days
Get a free giffgaff Sim
Message 10 of 14 (128 Views)