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Goody bag allowence not working in Europe,

Started by: dspensb
On: 12/02/2019 | 15:41
Replies: 8
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by: dspensb
on: 12/02/2019 | 15:41 edited: 12/02/2019 | 15:43

I am in Europe, I'm only being charged payg roaming rates and I'm burning through credit in a couple days. I have Roaming 'on' on my iPhone 5. 

 

Previously in Europe my goody bag was used first before my credit. Can someone help me please!

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Message 1 of 9
by: sjd75
on: 12/02/2019 | 15:50
hello is the roaming option switched on here http://giffgaff.com/profile/details and have you roamed on a goodybag for 60 days in the last 4 months has that is the limit.
Message 2 of 9
by: mangowalk
on: 12/02/2019 | 15:51
are you phoning numbers not included in your goodybag?
Not all numbers are included in your goodybag so to call or text these numbers you will require airtime credit e.g. numbers starting 0843, 0844, 0845, 081, 089 are not covered by your goodybag.
Therefore you must have airtime credit on your account in order to call these as well as international numbers. https://giffgaff.com/index/pricing

FOLLOW THIS LINK FOR FULL LIST OF INCLUSIVE AND NON-INCLUSIVE CALLS ….https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls...
Message 3 of 9
by: dspensb
on: 12/02/2019 | 20:40
Thanks for your reply!

Yes roaming is on on both giffgaff settings and my phone settings.

No, I only came out on the second week of January.
Message 4 of 9
by: dspensb
on: 12/02/2019 | 20:42
Thanks for your reply!

No im not calling any "special" numbers. My usage is the same as in the uk apart from occasionally calling and texting mobiles in Europe .
Message 5 of 9
by: sheppola
on: 12/02/2019 | 20:52

@dspensb

@dspensb wrote:

Thanks for your reply!

No im not calling any "special" numbers. My usage is the same as in the uk apart from occasionally calling and texting mobiles in Europe .

What country/s are you in?

If this post helped please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 6 of 9
by: dspensb
on: 13/02/2019 | 07:27
I am in Austria. I went through a couple to get here but I don't leave Austria for a little while. All of them on the Eu countries list
Message 7 of 9
by: samst55
on: 13/02/2019 | 07:41 edited: 13/02/2019 | 08:02

Hi check guide and if you still need help use link to contact an AGENT using link enclosed and explain your problem. Good luck

 

You can roam in the EU for a maximum of 60 days(2 months) within a 4 month period. After the 2 months to continue using the giffgaff services in the EU airtime credit is required and will be subject to the roaming charges found here https://giffgaff.com/roaming-charges

FAIR USEAGE GUIDELINES Roaming in the EU and selected destinations

giffgaff goodybag and pay as you go LINK>> https://giffgaff.com/fair-usage-while-roaming link. 



** MAKE SURE YOU ENABLE DATA ROAMING and ENABLED INTERNATIONAL CALLING ** make sure you turn OFF when not being used
1. Use link here>> http://www.giffgaff.com/profile/details
Scroll down to check Roaming status is set on, Once set your sim will automatically connect to local service provider.

2. Also ensure that you have enabled international calling here: https://giffgaff.com/call-services
Blocking this service will stop you from receiving any calls or texts while abroad. Note, you will still be able to make calls and send texts.
DEPENDING ON YOUR USAGE, USE FREE WIFI WHEN YOU CAN.


ROAMING IN THE E.U. AND SELECTED DESTINATIONS
Guide with key information for roaming in the EU and selected destinations. LINK TO FULL GUIDE>> https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina...

Checking your eligibility?

Check if you're eligible here (scroll down to “Phone and call service settings)

Eligibility “check ROAMING status is on”

 
Dial *100*7# for details of your current goodybag or
www.giffgaff.com/dashboard
right hand side under "My goodybags"

** IF STILL HAVING ISSUES CONTACT AN AGENT IT WILL BE SORTED **

Using a goodybag while in the EU (Roam Like at Home)

Link>> https://support2.giffgaff.com/app/ask/International-and-Roaming/Using-a-goodybag-while-in-the-EU-%28...

EXPLAIN problem in box provided 
Agents are available from 8am till 10pm 7 days a week.
 

Message 8 of 9
by: sheppola
on: 13/02/2019 | 09:14

@dspensb

@dspensb wrote:

I am in Austria. I went through a couple to get here but I don't leave Austria for a little while. All of them on the Eu countries list

EU Roaming GoodyBags won't wrk outside the EU hence the Airtime credit required.You would be better off buying a local sim if you are staying longer in Aus.

 

Click here,

 

https://www.finder.com/best-prepaid-sim-card-australia

 

Also you are only allowed 63 days EU Roaming in any 4 month period.

If this post helped please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 9 of 9