Goody bag

[#1]

I have been trying to buy a goodybag since last night it says only can top up come back later whats going on sick of this now

[#2]

Hi there @darkus71,

It could potentially be an issue with GiffGfaff’s systems. In case it’s already been resolved, it would be worth clearing your cache/trying a different browser b fire you try purchasing a Goodybag again.

Hope this helps.

[#3]

Tried that didnt work

[#4]

hi @darkus71

Please check your dashboard: https://giffgaff.com/dashboard

Do you already have a goodybag under 'Active', and a queued goodybag under 'Next'?

If so, then you can't buy another goodybag, and can only add separate 'credit', hence the message

Also *100*7# for your goodybag balance and mention any expiry dates here.

If you already have a goodybag, can you actually use it? Do calls / texts / data work?

[#5]

@darkus71, hi there,  top up airtime credit then buy your goodybag from it 👇 

https://giffgaff.com/buy        

1. Select goodybags,
2. Select the goodybag required,
3. Select" I only need a goodybag "
4. Select if you want it to recur (tick ✅ the box, if not miss this step),
5. Select Continue,
6. Select Airtime credit.

Or contact an agent they will help you 👇 

https://support2.giffgaff.com/app/ask/
Agents can take upto 24 hours to reply but are normally quite quick
https://giffgaff.com/support/questions