Knowledge Base

Goody bag

Started by: nataliebenton69
On: 18/02/2019 | 18:26
Replies: 5

by: nataliebenton69
on: 18/02/2019 | 18:26

Hi. I bought a goody bag this morning. My phone has broken so ive put my sim into another phone, ive tried to dial out on device but its saying I havent enough credit to make this call, no one can phone me either? Any ideas?

Message 1 of 6
by: ellebae
on: 18/02/2019 | 18:29 edited: 18/02/2019 | 18:30

Hi your goodybag allowances only cover UK landline numbers that start with 01, 02, 03, and UK mobiles starting with 071 to 075 and 077 to 079.
Landline and mobile numbers in Jersey, Guernsey and Isle of Man are NOT included (these are outside of the UK)
Any calls made to 0800, 0808 numbers are free on giffgaff,
Here is a link to help you
Also you can see your goodybag here and if you are being charged here

also is the phone unlocked or under 02 network
Hope this helps you

Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 2 of 6
by: figment_uk
on: 18/02/2019 | 18:30



 Is the 'spare' phone known to be working and unlocked?


What do you hear exactly if you try to call each of these numbers:

  • 443
  • 43430
  • 0800 800 150
  • 0333 5432 111

What exactly do callers to your number hear ?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 3 of 6
by: spacefrog
on: 18/02/2019 | 18:30



Please restart your phone to kick the goodybag into action.


Also please go here to check the goodybag purchase has gone through in your order history.

My payments


Can you see the 1 x goodybag or does it say 1 x top up?

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Message 4 of 6
by: sleepingbeauty44
on: 18/02/2019 | 18:30
Hi, make sure you have enough minutes left on your goodybag. Also is the phone unlocked /locked to o2? Also note that some phone numbers such as premium rate calls, are not included in the goodybag.
Also make sure you have APN settings correct and inputted on the phone.
Message 5 of 6
by: jammo740
on: 18/02/2019 | 18:34
Sorry to play 20 questions, but could you please answer the following:
What you call your number from someone else's phone, is the call simply declined or does it ring?
Can you send and recieve texts?
Can you use the internet?

Let's try this:
1) Turn the phone off for 10 minutes before turning it back on again.
2) Try calling or recieving a call. If no cigar, proceed.
3) Remove the SIM card for 10 minutes before reinserting it.
4) Try calling or recieving a call. Let us know the results.
Helpful? Do everyone a favor - give kudos and best answers! Get £5 of free GiffGaff credit!
Message 6 of 6