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Goody bag

Started by: arfan23
On: 07/03/2019 | 06:03
Replies: 4
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by: arfan23
on: 07/03/2019 | 06:03

I wanted to put £25 goody bag as I always do but I could not use my bankcard someone has done fraud on it so told my brother to put £25 from his bankcard an he did it wrong can you help me so I can Change it to a goody bag please 

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by: claire1uk
on: 07/03/2019 | 06:14 edited: 07/03/2019 | 06:15

Hello. 

Click on this link. 


https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Agents can take up to 24 hours to reply. 

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by: claire1uk
on: 07/03/2019 | 06:14 edited: 07/03/2019 | 06:15

Hello. 

Click on this link. 


https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

Agents can take up to 24 hours to reply. 

Message 2 of 5
by: muddycalhoun
on: 07/03/2019 | 06:15

@arfan23  Hi, Did you end up with a top up? If you have the £25 as credit then dial 43430 and select option 2 then follow the instructions and it will allow you to change the £25 credit to a goodybag.

If it totally failed, don't forget to remove all of the previous card details and try another browser or clear the cache and history in your usual one

 

 

Message 3 of 5
by: arfan23
on: 07/03/2019 | 06:42
Well he topped me up 25 quid so my balance is at mo 25 quid can i still re apply for goody bag with balance
Message 4 of 5
by: blade50007
on: 07/03/2019 | 06:42
Hi there did he put £25 credit on instead? You can use that to buy a goodybag with it here http://bit.ly/kbggbagfromcredit
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