Knowledge Base

Goody bag

Started by: karme59
On: 12/07/2019 | 06:56
Replies: 3

by: karme59
on: 12/07/2019 | 06:56

Hi had wanted to cancel my goodybag but it's just reocurred and I can't seem to cancel it. Please may I get a refund for this month as I had tried to cancel this.




Message 1 of 4
by: spacefrog
on: 12/07/2019 | 06:59


please go to My payments and turn off auto recurr.

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Message 2 of 4
by: tazzy19
on: 12/07/2019 | 07:00


If your goodybag was set to recur, recurring needs to be turned off 24 hrs before the date it was to recur.

However contact an agent  and ask if they can cancel it

Message 3 of 4
by: johna002
on: 12/07/2019 | 07:01


Hi had wanted to cancel my goodybag but it's just reocurred and I can't seem to cancel it. Please may I get a refund for this month as I had tried to cancel this.




Hi there - if your goody bag has went into queud you can cancel as below...


You can cancel your queued goodybag from the next day after your purchase until 24 hours before the expiry of your active goodybag. Just go to your giffgaff payment settings page. Then under Next goodybag, you will be able to see a button with Cancel next goodybag, this will allow you to cancel your queued goodybag.

The payment will be paid back to original payment method for queued goodybag.

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To modify your queued goodybag, you'll need to follow the procedure for cancelling your goodybag and then you'll be then able to buy a replacement goodybag.

Please Note: You are only able to do this if you have a queued goodybag. Active goodybags cannot be cancelled.

Important Notes

  • Refunds made for a queued goodybag are made to the original payment method used regardless if that payment method is not stored in your account settings. If the purchase was made with a voucher then the money will be returned as Airtime Credit as vouchers cannot be refunded.
  • You can also contact an agent if you face any issues along the way. Please send your request at least 24 hours before your queued goodybag becomes active to leave enough time to do the refund.
  • This feature is currently only on the website and is not available through the giffgaff mobile app just yet. If you're someone who usually uses the app and wants to use the new feature, then you'll be able to use it on the website through any browser.
  • Due to a limitation with the way our payments work, members won't be able to cancel their queued goodybag on the same calendar day that they bought it. We're working on eliminating that issue, but in the meantime, If you don't want to wait until the morning to cancel it, then you can still ask an agent. As usual, goodybags can't be cancelled if they're due to start the next day.
  • If you have queued a goodybag and bought credit at the same time, and then cancel the queued goodybag, it will only cancel the goodybag, but the confirmation message will show the total refund amount including the topup, not just the goodybag cost. Please be reassured that you will not be out of pocket and the correct amount will be refunded.


If your goody bag is active and you have not used it and you want to cancel then you will need to contace an agenton the link below...


Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..



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Message 4 of 4