If your goodybag was set to recur, recurring needs to be turned off 24 hrs before the date it was to recur.
However contact an agent https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-... and ask if they can cancel it
Hi had wanted to cancel my goodybag but it's just reocurred and I can't seem to cancel it. Please may I get a refund for this month as I had tried to cancel this.
Hi there - if your goody bag has went into queud you can cancel as below...
You can cancel your queued goodybag from the next day after your purchase until 24 hours before the expiry of your active goodybag. Just go to your giffgaff payment settings page. Then under Next goodybag, you will be able to see a button with Cancel next goodybag, this will allow you to cancel your queued goodybag.
The payment will be paid back to original payment method for queued goodybag.
To modify your queued goodybag, you'll need to follow the procedure for cancelling your goodybag and then you'll be then able to buy a replacement goodybag.
Please Note: You are only able to do this if you have a queued goodybag. Active goodybags cannot be cancelled.
If your goody bag is active and you have not used it and you want to cancel then you will need to contace an agenton the link below...
Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..