Knowledge Base

Goody bag

Started by: nathanp262
On: 05/04/2018 | 14:17
Replies: 4

by: nathanp262
on: 05/04/2018 | 14:17

Why can't I buy 20 pound goody bag when I've been a devoted customer for years with no issues... **bleep** off to say the least



Message 1 of 5
by: danhamman
on: 05/04/2018 | 14:18

nathanp262 wrote:

Why can't I buy 20 pound goody bag when I've been a devoted customer for years with no issues... **bleep** off to say the least



Mis-use of the £20 goodybag?

Can you buy any of the others?



Message 2 of 5
by: saul_goodman
on: 05/04/2018 | 14:19
Hi @fr4nz

Have you received any emails warning you about your data usage? As the £20 goodybag is subject to traffic flow, to protect the experience of members when comes to using data a traffic flow policy has been introduced on the £20 goodybag.

If your usage as been impacting other members will result in you from being banned from buying the £20 goody bag.

For more details on the £20 always goodybag check out this knowledge base link.

And more information on the traffic flow policy please check out this knowledge base link.

If you feel this is incorrect then you can raise your case with a giffgaff agent. To contact a giffgaff agent please follow this link

please note giffgaff agents usually reply in a couple of hours but can take up to 24 hours.

You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 5
by: antonio75
on: 05/04/2018 | 14:22
Hi.... have you had any kind of message regarding the future purchase of that bag..? If you have been banned due to going against the rules on that bag then the ban lasts 90 days.
Message 4 of 5
by: discoandrew
on: 05/04/2018 | 14:29

Hi there


Have you received a warning notification from Giffgaff @nathanp262?  If you have, they will make you aware of your usage and to encourage you to reduce your data consumption. If this is not heeded or you do not adhere to TrafficFlow policy of terms of use on the £ 20.00 goodybag plan, a restriction on the purchase of the £ 20.00 Goodybag will be applied to your Giffgaff account. The restriction of purchase would last for a minimum of 93 days and is only lifted at the discretion of a Giffgaff Agent, upon request. Of course, all other Goodybags within the Goodybag range would remain available for purchase and are not affected by this restriction.


You could view the information available on this link and also ask an agent if necessary£20-goodybag/


You can expect to receive a reply to your question within 24 hours.  An Agent will then reply to your question within your Giffgaff Dashboard area, or, alternatively, you can also check directly for Agent messages via your My Questions area.


What is 'Always On' data?


Our Always On goodybag is designed to give you peace of mind that you'll always have access to data. With Always On* you get 9GB of UK data usage per month at full 4G speed. Once you've used up your 9GB data allowance you will experience a reduced data speed of 384kbps from 8 am to midnight. From midnight to 7.59 am you’ll have a data allowance at full speed.


Tethering is now permitted on all goodybags, including the £20 Always on, before and after 9 GB of data. However, the Traffic Flow Policy and speed restriction still apply.



discoandrew is inviting you to join Giffgaff and take advantage of their great value SIM Only Deals.

Order a free Giffgaff SIM through My Referral Link (click or tap here) and you'll also receive £ 5.00 FREE WELCOME CREDIT within 24 hours of SIM card activation. Thank you.

Message 5 of 5