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Goodybag balance

Started by: hhaarrryyyy2020
On: 19/11/2012 | 23:58
Replies: 13
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by: hhaarrryyyy2020
on: 19/11/2012 | 23:58
Is it normal for my goodybag to show 0mins 0texts just before running out? Would I still have any allownence left until midnight?
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Message 1 of 14 (143 Views)
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by: maverick78
on: 20/11/2012 | 00:11
Best Answer
Accepted by sarah_e_w (former giff-staffer)
‎21-08-2015 01:01
Your texts will always show as zero as its unlimited but minutes remaining will show until your Goodybag has been removed from your account! I don't think the system removes all goodybags straight away as soon as it hits midnight, there may be a delay for it to catch up and a delay for any queued or recurring goodybags to kick in! Hopefully that will resolve itself quickly
If someone has helped or u think they've said something worthy of note, give them KUDOS. Also, remember to close ur thread if u've resolved ur issues by accepting a specific post as a SOLUTION.
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Message 8 of 14 (138 Views)
by: harry58
on: 20/11/2012 | 00:00

Yea you should have minutes showing if you have any left

Message 2 of 14 (140 Views)
by: dollyparton9to5
on: 20/11/2012 | 00:02
Ask an agent they might help you
Message 3 of 14 (131 Views)
by: hhaarrryyyy2020
on: 20/11/2012 | 00:03
Well it expired at midnight and it's still showing but as zero everything amd my queued gigabag hasn't updated :s
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Message 4 of 14 (130 Views)
by: danthescan
on: 20/11/2012 | 00:07

It must be in the transition period is it queued or recur

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Message 5 of 14 (126 Views)
by: hhaarrryyyy2020
on: 20/11/2012 | 00:09
Queued. Still showing as 192 mins left when calling *100*7#. It expires in the 19th! I'll try again in the morning I quests.
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Message 6 of 14 (121 Views)
by: hhaarrryyyy2020
on: 20/11/2012 | 00:10
*guess
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Message 7 of 14 (120 Views)
by: maverick78
on: 20/11/2012 | 00:11
Best Answer
Accepted by sarah_e_w (former giff-staffer)
‎21-08-2015 01:01
Your texts will always show as zero as its unlimited but minutes remaining will show until your Goodybag has been removed from your account! I don't think the system removes all goodybags straight away as soon as it hits midnight, there may be a delay for it to catch up and a delay for any queued or recurring goodybags to kick in! Hopefully that will resolve itself quickly
If someone has helped or u think they've said something worthy of note, give them KUDOS. Also, remember to close ur thread if u've resolved ur issues by accepting a specific post as a SOLUTION.
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Message 8 of 14 (139 Views)
by: enzo2704
on: 20/11/2012 | 00:18
You should have all your mins/ unlimited texts and data (which you haven't used) before it hits midnight

But Since your goodybag is about to expire i guess it doesn't really matter
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Message 9 of 14 (111 Views)
by: hhaarrryyyy2020
on: 20/11/2012 | 00:20
I want to use the sim for tethering in the morning my goodybag should have expired. It hasn't but just shows everything as
Zero and my gigabag is still queued.
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Message 10 of 14 (110 Views)