Knowledge Base
Community

Goodybag not recurring

Started by: redforest68
On: 26/04/2019 | 00:32
Replies: 2
Reply

Go to best answer
by: redforest68
on: 26/04/2019 | 00:32

Does anyone know why it hasn't recurred even though I have enough credit

Message 1 of 3
1 BEST ANSWER

Accepted Solutions
Highlighted
by: pds01144
on: 26/04/2019 | 00:49

@redforest68wrote:

Does anyone know why it hasn't recurred even though I have enough credit

Airtime credit is not automatically used to recur a goodybag. Switch mobile data off on your phone, call 43430,  press option 2 and follow the directions to buy a goodybag with your balance.

Get a free giffgaff Simsrc="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">
Message 3 of 3
by: macca28
on: 26/04/2019 | 00:38

@redforest68  Hi

go into your payments and add a credit/debit card to you payment details and it will recur without a problem, as long as the card is not nearing its expiry date

Get a free giffgaff Sim
Message 2 of 3
Highlighted
by: pds01144
on: 26/04/2019 | 00:49

@redforest68wrote:

Does anyone know why it hasn't recurred even though I have enough credit

Airtime credit is not automatically used to recur a goodybag. Switch mobile data off on your phone, call 43430,  press option 2 and follow the directions to buy a goodybag with your balance.

Get a free giffgaff Simsrc="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">
Message 3 of 3