Goodybag problem
Accepted Solutions
on: 17/02/2019 | 19:57
Please check your order history to see what happened. https://giffgaff.com/orders/history
Dial *100*7# to check your goodybag status.
Dial *100# to check your credit balance.
Also not all numbers are included in goodybags.
Those little extras
| Picture messages (MMS) to giffgaff and other mobiles (max 300KB) | 16p per MMS |
| Video calls to other mobiles | 50p per minute |
| Numbers starting 084, 087, 09, 118 The call cost will be our Access Charge plus the Service Charge of the company being called. More info |
25p per minute + Service Charge |
| Non-mobile 07 numbers, for detailed listing click here | 20p per minute 20p per text |
| Sending premium texts. More info | 10p to £1.50 per text |
| Receiving premium texts (price set by service provider). More info | Up to £10 per text |
| Calls to personal numbers starting 070 | 50p per minute |
| Calls to mobile shortcodes (as advised by service provider). | Free to £5 per minute |
on: 17/02/2019 | 19:58
on: 17/02/2019 | 20:00
@colintate double check you bought a goody bag here http://giffgaff.com/account
Remember topping up only gives credit you need to exchange that credit for goody bag Via here buy goody bags from credit
make sure you've switched recurring payments of here http://giffgaff.com/profile/payment-details
or call 43430 option two to buy goody bags from credit/vouchers and follow prompts given to exchange voucher/credit for goody bag
If not it costs 15p per min for UK calls 5p per text sent in UK and 5p per megabyte data usage in UK also background apps updating will use the credit quickly
on: 17/02/2019 | 20:03
Hi @colintate
Goodybags and airtime credit are two separate things and you can have both on your phone at the same time.
You can always keep on eye on your goodybag usage by checking on your dashboard HERE, or if you have the giffgaff app, you'll be able to see all your goodybag and credit allowances on the app easily. 
Alternatively, you can use these shortcodes to check balances:
| Function | Shortcode | Further Information |
| Check remaining airtime credit | *100# | |
| Check giffgaff to giffgaff calls/texts expiry date |
*100*1# | |
| Check remaining text balance | *100*5# | Only useful for members using the £5 goodybag. All others will show '0' as all other goodybags are unlimited text allowances. |
| Check remaining minutes in goodybag |
*100*7# |
|
What may have happened is you may have used airtime credit on some non goodybag activity as shown in this table:
Anything from the above table will come out of yoru airtime credit / balance and NOT from your goodybag.
If you're unsure as to how this credit was used, please check your usage statement here to get a better understanding of where that credit went and how it was spent: https://giffgaff.com/profile/usage-statement
Please scroll down until you see this banner:
What shows up under your 5 most recent credit transactions?
If you still believe you have been wrongly charged for something, you would need to contact an agent here: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-over...
Agent replies can be found here: https://giffgaff.com/support/questions
I hope this helps! Please let us know how you get a long! 
on: 17/02/2019 | 20:07
@colintate Hi
please see here: https://giffgaff.com/dashboard
you should now be able to check goodybag/ credit etc
on: 18/02/2019 | 21:16