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Goodybag renew not working

Started by: bogdanjumuga
On: 09/08/2015 | 14:08
Replies: 51
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by: bogdanjumuga
on: 09/08/2015 | 14:30

just trying now

 

Message 11 of 52
by: bogdanjumuga
on: 09/08/2015 | 14:31

£20 unlimited data package plus £10 top up

 

Message 12 of 52
by: bogdanjumuga
on: 09/08/2015 | 14:31

i bought it direct from giff gaff online

 

Message 13 of 52
by: bogdanjumuga
on: 09/08/2015 | 14:35

The message says I've got 1998 minutes left in my goodybag which expires on 09/09/15

Message 14 of 52
by: bobtyler2
on: 09/08/2015 | 14:37

THIS IS THE SAME FOR ME

Message 15 of 52
by: sloz
on: 09/08/2015 | 14:37
So the credit and goodybag minutes show when you dial *100*7# and *100# ?

Can you call
0333 5432 111 ?
Get a free giffgaff Sim
Message 16 of 52
by: asciimotog
on: 09/08/2015 | 14:38

@bogdanjumuga wrote:

The message says I've got 1998 minutes left in my goodybag which expires on 09/09/15


That sounds like you have successfully purchased the £20 goodybag and it is active on your account.

 

What was it that made you think it wasn't active?

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Message 17 of 52
by: bogdanjumuga
on: 09/08/2015 | 14:42

There is no access to the internet

Message 18 of 52
by: sloz
on: 09/08/2015 | 14:44
Can you confirm what's working and what's not working
Can you receive calls and texts?
Can you call 43430 and 0333 5432 111

Which phone do you have?
Get a free giffgaff Sim
Message 19 of 52
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by: asciimotog
on: 09/08/2015 | 14:44

@bogdanjumuga wrote:

There is no access to the internet


Thanks for the update.

 

As you mentioned in your first post that you have taken a 2month break from giffgaff, my first suggestion would be to check that your data settings are correct.

 

You may need to re-setup your phone to use mobile data on giffgaff

 

Please follow the instructions for your handset in Settings for your device

 

Then post back to let us know how you are getting on.

Knowledge Base ~ Shortcodes ~ Community Guidelines

Ask the community ~ Ask an agent ~ Check agent messages ~ Educators 

Order a free sim with £5 free credit (£10 top up required)  PM me for sims by 1st class post and overseas

Message 20 of 52