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Goodybag won't recur

Started by: johnhenson
On: 02/01/2014 | 11:50
Replies: 10
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by: johnhenson
on: 02/01/2014 | 11:50

Thrid time this has happened REALLY not good enough! I pay for a service which offers a recurring goodybag which it seems they CAN'T provide. Why not?!!

 

I recieved a text on the 29th confirming I had a goodbag set to recur as a I expected. But this morning I recieve a text saying I'm using credit and suggesting that MAYBE I SHOULD CONSIDER SETTING A GOODYBAG TO RECUR!

 

Whats's going on? It's absolutely not good enough.

Message 1 of 11
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Accepted Solutions
by: miz_rayman
on: 02/01/2014 | 11:52
get in touch with the agents https://giffgaff.com/rightnow/ask
Get a free giffgaff Sim
Message 2 of 11
by: miz_rayman
on: 02/01/2014 | 11:52
get in touch with the agents https://giffgaff.com/rightnow/ask
Get a free giffgaff Sim
Message 2 of 11
by: leshin
on: 02/01/2014 | 11:53
Did the new goody bag not start at the right time and your credit was used up instead?
Contact an agent and they will sort it, this happened to me once.
Get a free giffgaff Sim
Message 4 of 11
by: jack_clargo
on: 02/01/2014 | 11:54
Contact the agent it's account related
Click my link to get a free sim with £5 free credit Smiley Happy
http://giffgaff.com/orders/affiliate/jack_clargo

Please click kudos if iv helped you Smiley Happy
Message 5 of 11
by: johnhenson
on: 02/01/2014 | 11:55

The link doesnt appear to be working, but thanks.

Message 6 of 11
by: johnhenson
on: 02/01/2014 | 11:56
Thanks but it says it's set to recur so Im not sure this will help
Message 7 of 11
by: dieter1
on: 02/01/2014 | 11:58

contact an agent who will assit you with this 

If I have helped please KUDOS me to the left and accept as solution if I have solved your problem/query
Get a free giffgaff Sim
Message 8 of 11
by: cole_face
on: 02/07/2014 | 22:30
I have also had this issue. I did (on many occasions) contact the agents and it still doesn't work. I even left GiffGaff for over a year and returned in May in the hope that this would be sorted, but no. It's such a shame that something that should be so simple just doesn't work, for some at least.
Message 10 of 11