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Goodybag

Started by: tanishakhatun
On: 02/10/2015 | 18:54
Replies: 5
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by: tanishakhatun
on: 02/10/2015 | 18:54
I have chose the wrong goodybag for next time my goodybag activates. It isn't active yet what can I do to change it into another goodybag?
Message 1 of 6
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by: theditchman
on: 02/10/2015 | 19:02
Hi there

Thanks for visiting the Giffgaff community

It's good that it has not started yet. That make it easier to refund.

You can contact a personal from Giffgaff by going to here.

https://giffgaff.com/support/ask

Just bluff your way through this form and when u get to any more information,explain the problem.

Hope u get it sorted.

Please note

Agents talk up to 48 hours to reply but they will always try for 24

Have a nice day!
Message 3 of 6
by: stevestransport3
on: 02/10/2015 | 18:54
Contact an agent to get it cancelled.

If I've help you, give me some Kudos !


If my answer has solved your problem, please mark it as Best Answer !

Message 2 of 6
by: theditchman
on: 02/10/2015 | 19:02
Hi there

Thanks for visiting the Giffgaff community

It's good that it has not started yet. That make it easier to refund.

You can contact a personal from Giffgaff by going to here.

https://giffgaff.com/support/ask

Just bluff your way through this form and when u get to any more information,explain the problem.

Hope u get it sorted.

Please note

Agents talk up to 48 hours to reply but they will always try for 24

Have a nice day!
Message 3 of 6
by: jammydodge
on: 02/10/2015 | 19:09
Hi @tanishakhatun

Luckily it isn't active yet as that makes it really easy to get them to refund you.

Please contact an agent from giffgaff using the form below:
https://giffgaff.com/support/ask/cancel_queued_goodybag

This will take you to a page where it will ask you to select the payment method you used to buy the goodybag. i.e Credit Card or Airtime Balance.

If you have anything else to add then put it in the last box before you send it off.

Please note
Agents take up to 24 hours dependent on the time of day you sent it.

Hope that helps
Kind regards,
JammyDodge
“Click“Click“Service “Click
Message 5 of 6
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