Knowledge Base


Started by: debcarl123
On: 07/01/2019 | 08:25
Replies: 5

by: debcarl123
on: 07/01/2019 | 08:25

I have an active goodybag but can’t use internet or text or calls when I try to make a call it tell me oh no you don’t have enough credit 

Message 1 of 6
by: padiho
on: 07/01/2019 | 08:33

@debcarl123 What does it say when you ring these numbers 

dial *100*7# for goodybag status
and *100# for balance .This gives a more accurate balance.

Get a free giffgaff Sim
Message 2 of 6
by: samst55
on: 07/01/2019 | 08:34 edited: 07/01/2019 | 08:41



REBOOTING YOUR PHONE COULD HELP, turn it off for 1 minute then on again. Failing to solve your problem you can check nearby signal masts in case there's a problem.

Service outage

Check for any disruption in services in your area


Calls are not working

  1. CHECK you have a goodybag or airtime credit by dialling *100*7# [Send] or *100# [Send] respectively.

 If there's no credit on your pay as you go card, you can't make voice or data calls.

Top up your pay as you go card


  1. Finally doing a manual roam helps lock onto a signal, here's a guide on how to perform one:




Direct link to ask an agent 

AGENT link>

EXPLAIN YOUR PROBLEM in box provided an AGENT will check for you


Agents are available from 8am till 10pm 7 days a week.

Message 4 of 6
by: muddycalhoun
on: 07/01/2019 | 08:38
@ That doesn't sound right, Is there any chance of you having more than one giffgaff account? Because it could be that you are looking at the allowance details for one account while using another to make calls etc
Message 5 of 6
by: headcases
on: 07/01/2019 | 08:52
Included in goodybags
Goodybags include "UK minutes" for the following calls:
• 01 and 02 landline numbers
(excluding Jersey, Guernsey and Isle of Man landline numbers)
• 03 numbers
• standard mobile numbers beginning 071–075 and 077–079
(excluding Jersey, Guernsey and Isle of Man mobile numbers and various non-mobile 07 numbers)
• voicemail on 443 (each call takes one minute from the allowance).

Not included
Calls and texts to the following premium UK prefixes are NOT included in goodybags:055, 056, 076 numbers
• 070 personal numbers
• 084, 087, 090, 091, 098 service charge numbers
• 118 directory enquiries.
The following services are NOT included in goodybags: Video calls
• MMS (picture messaging)
• Premium text messages and shortcodes
• Police non-emergency number on 101
• Speaking clock on 123
• Calls and texts to non-mobile 07 numbers (see list below)
• Calls and texts to Channel Islands and Isle of Man numbers (see list below)
• Calls and texts to non-UK numbers
• Roaming charges while in Channel Islands or Isle of Man
• Roaming charges while abroad.
Picture messages, calls to non-standard and premium telephone numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See the UK pricing page for a breakdown of the different call costs.
Calls and texts to foreign numbers are not included in your goodybag, and are debited from your airtime credit. The detail of the rate for each location can be found on the international pricing page.
Your goodybag cannot be used when you are abroad. All your calls, texts or data usage that would normally fall under your goodybag allowance will be debited from your airtime credit and roaming rates apply.
Calls and texts to Jersey, Guernsey and Isle of Man landline and mobile numbers are not included in goodybags.

If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 6 of 6