Goodybag

Hello, i'm trying to transform my airtimecredit in to a goody bag and i receive an error message that tells me that there is an issue with my account! Meanwhile my air timecredit is going down cause i need to use the phone! How can i activate my goodybag???

Message 1 of 5

by: nefarius
on: 09/12/2018 | 06:43

@vladv62

Hi. Please dial 43430 option 2 to purchase a goodybag with your airtime credit. Follow the instructions /prompts.

Be sure to turn off recurring goodybag first using the link below.

https://giffgaff.com/profile/payment-details

Message 2 of 5

by: abidaa1
on: 09/12/2018 | 06:49

@vladv62

Do you have a recurring goodybag set up on account?

If, yes then tun it off from: https://giffgaff.com/profile/payment-details

Once done then will be able to buy goodybag by credit: https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...

If, still facing problem then contact agent: https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Exchanging-credit-for-a-goodybag...

Reply from agent can take up to 24 hours but are normally quite quick: https://giffgaff.com/support/questions

Message 3 of 5

by: samadkhan99
on: 09/12/2018 | 07:07

Hi @vladv62 You should be turn off recurring goodybag to buy goodybag from your credit.

Message 4 of 5

by: erasure454545
on: 09/12/2018 | 07:18

you may need to contact a agent try once more from a totally different search engine like yahoo etc go to giffgaff and try again if get same message contact agent

Message 5 of 5