Knowledge Base


Started by: vladv62
On: 09/12/2018 | 06:34
Replies: 4

by: vladv62
on: 09/12/2018 | 06:34

Hello, i'm trying to transform my airtimecredit in to a goody bag and i receive an error message that tells me that there is an issue with my account! Meanwhile my air timecredit is going down cause i need to use the phone! How can i activate my goodybag???

Message 1 of 5
by: nefarius
on: 09/12/2018 | 06:43



Hi. Please dial 43430 option 2 to purchase a goodybag with your airtime credit. Follow the instructions /prompts. 

Be sure to turn off recurring goodybag first using the link below.

Get a free giffgaff Sim
Message 2 of 5
by: abidaa1
on: 09/12/2018 | 06:49

Do you have a recurring goodybag set up on account?

If, yes then tun it off from:

Once done then will be able to buy goodybag by credit:

If, still facing problem then contact agent:

Reply from agent can take up to 24 hours but are normally quite quick:
Message 3 of 5
by: samadkhan99
on: 09/12/2018 | 07:07
Hi @vladv62 You should be turn off recurring goodybag to buy goodybag from your credit.
Message 4 of 5
by: erasure454545
on: 09/12/2018 | 07:18

you may need to contact a agent  try  once more from a totally different search engine like yahoo etc  go to giffgaff and try again if get same message contact agent 

Get a free giffgaff Sim
Message 5 of 5