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HEADS UP, GiffGaff taking more payments after purchasing a good bag.

Started by: tetragramaton
On: 04/07/2019 | 16:50
Replies: 8
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by: tetragramaton
on: 04/07/2019 | 16:50

Just a heads up,

 

Since the beginning of May this year my Giff Gaff payments that have gone out via the usual PayPal method, that is topping up a goodybag.  Days later another GiffGaff payment has been taken ammount being £12, after talking to the bank, and challenging these unauthorised transactions, as were done without me and possibly you knowing, funds have been reimbursed. These transasctions do not show up on statements as PayPal method which will have a asterix and number upon reviewing bank statements, just says GIFFGAFF, these are UNAUTHORISED payments, as in the company have helped themselves which is actually a card purchase. If this keeps happening best advice is a new card to block token access from merchant to you financial account.

 

So just a heads up if people want to check their giffgaff payment history, with cross referencing your bank statements, as you may also require reimbursing for unauthorised payments.

 

This may have been posted before, but helps keep the community informed.

 

Many thanks

 

 

Message 1 of 9
by: endorphin
on: 04/07/2019 | 17:45

Hi @tetragramaton are you certain no-one else has access to, or is using, your PayPal account? giffgaff doesn't normally take multiple payments accidentally.

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Message 2 of 9
by: giffgaff20147
on: 05/07/2019 | 10:50

@tetragramaton 

Hello did you contact agents they would tell you what payments are.for ,

giffgaff only normally take payments if auto topup is on or reacure goodybag is on ,

if auto topup is on and you have subscribed to something without knowing (scammed ) or you have recieved an email saying from giffgaff and it took you to a fake login for giffgaff that you filled in again your account could be compromised 

 

Message 3 of 9
by: harrrrrry
on: 05/07/2019 | 11:09

@giffgaff20147 

 

Giffgaff can only tell you about payments being taken on your own giffgaff account. Data protection regulations prevent accounts being discussed with third parties, even if fraud seems to be involved.

 

Any member who sees payments that appear not to relate to their own account (ie, they're not listed in the order history section at https://giffgaff.com/profile/payment-details needs first to consider whether they might have set up another account (for example, to pre-activate a sim they have given to somebody else, in which case they should ask the person concerned to change the payment details). If they still cannot identify the account that is causing the payments, then it needs to be taken up with their bank who will issue a replacement card to prevent the other account from taking further payments from their card and may be able to refund.

 

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Message 4 of 9
by: giffgaff20147
on: 05/07/2019 | 11:44

@harrrrrrywrote:

@giffgaff20147 

 

Giffgaff can only tell you about payments being taken on your own giffgaff account. Data protection regulations prevent accounts being discussed with third parties, even if fraud seems to be involved.

 

Any member who sees payments that appear not to relate to their own account (ie, they're not listed in the order history section at https://giffgaff.com/profile/payment-details needs first to consider whether they might have set up another account (for example, to pre-activate a sim they have given to somebody else, in which case they should ask the person concerned to change the payment details). If they still cannot identify the account that is causing the payments, then it needs to be taken up with their bank who will issue a replacement card to prevent the other account from taking further payments from their card and may be able to refund.

 

@harrrrrry  Thanks for that imformation 

Message 5 of 9
by: tetragramaton
on: 30/07/2019 | 22:34

https://a.msn.com/r/2/AAF3DCt?m=en-gb&referrerID=InAppShare

 

   Giffgaff slapped with £1.4m            fine for overcharging

 

Mobile phone group Giffgaff has been fined £1.4 million by the industry watchdog for “unacceptable” billing mistakes after it overcharged around 2.6 million customers.
Ofcom said Giffgaff – which is owned by O2 parent Telefonica – overcharged customers up to a total of almost £2.9 million over nearly eight years.
It found that Giffgaff had been overcharging customers who bought its pre-pay bundles of voice minutes, text messages and data – called “goodybags” – between May 2011 and February this year.
Delays in applying goodybag bundles to accounts meant that voice calls and data were wrongly initially taken from pre-paid credit, meaning customers were charged twice.

 

Good job someone is looking out for you hey !

Message 6 of 9
by: tetragramaton
on: 30/07/2019 | 23:01

Just checked bank balance, yet again another duplicate payment, not interested in the soft approach of increased data for new goody bags, how about just get it right. Seems as am poor as a church mouse veteran of the armed forces, how about a cheque in the post for due dilligence ! If I can be bothered to care and help then so should others, yet another thankless task completed Smiley Happy

giffgaff double payments.jpg

Message 7 of 9
by: harrrrrry
on: 31/07/2019 | 09:45 edited: 31/07/2019 | 09:48

@tetragramaton 

 

That's not a duplicate payment -- the two payments are for different amounts on different days. And the format of the payment detail is different in both cases. So the payments are clearly for two different things. Due to the different format, I'm thinking the first one might be a bank card payment and the other payment is clearly a paypal payment.

 

The way to check is to go to https://giffgaff.com/profile/payment-details and look in the order history section.

 

Do you see both of those payments there?

 

  • if you do, then both payments relate to your own account. It could be that you had a recurring goodybag which took a payment on 28th July, but you had forgotten about it and bought a goodybag manuallyyourself on 30th July. That would be a queued goodybag which you would see it at https://giffgaff.com/dashboard along with the ability to cancel it before it starts and get a refund
  • if you do not then the payment you cannot see relates to a different account -- post again and I'll explain more if you say that's the case.

For the moment I'm guessing that having a recurring goodybag is the reason, in which case you either need to update the queued goodybag to the amount you want it to be in future, or cancel it and buy goodybags manually. Whichever you need, you can do it at https://giffgaff.com/profile/payment-details but please ask if you need more help on that.

 

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Message 8 of 9
by: tradertall
on: 31/07/2019 | 09:53
always have a zero balance on paypal
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Message 9 of 9