Give them as much information as possible so you do not end up playing email ping pong.
Hope this helps.
Please give KUDOS and/or 'Accept as Solution' if I have helped. All giffgaff sims are now 'Hybrid/Dual' - standard sim plus microsim 'pop out'. Nano-SIM (cut with nano-SIM cutter) required? Contact me directly by PM or email firstname.lastname@example.org Order @ http://giffgaff.com/orders/affiliate/dbhabuta