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HOW TO STOP NEXGEN, MY CONTENT, THREATENING TO TAKE £4.50 per week

Started by: jcvc
On: 06/12/2018 | 17:10
Replies: 10
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by: jcvc
on: 06/12/2018 | 17:10 edited: 07/12/2018 | 11:56

received a text today, from NEXGEN, thanking me for subscribing to "my content" and threatening to take £4.50 a week until unless I text STOP to 64055. I have never subscribed to any such offer.

 

Can they actually drain my account like that, or should I text them as asked. they gave me a help number 02037403517 as well.

 

What to do to block this scam.

Message 1 of 11
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by: gizmo420
on: 18/01/2019 | 16:56
@jcvc

Hi
If you've received a premium rate SMS, which has deducted airtime credit balance from your Giffgaff account and if you have not subscribed to this SMS service/subscription knowingly, it will be an unsolicited premium subscription SMS text scam.
These scams are affecting all mobile network operators, not just giffgaff. To help prevent further charges and stop the subscription, please text the word STOP to the shortcode number on the message (it'll cost 10p to text STOP via airtime credit top-up).
For information about unexpected Premium Rate subscription SMS texts and associated charges, please visit the Phone-paid Services Authority website (unexpected phone charge). With Ofcom's approval, the Phone-paid Services Authority are the UK regulator for premium rate texts services. and the Phone-paid Services Authority will look into the charge(s) for you.
https://psauthority.org.uk/for-consumers/ive-been-charged-what-next

Please take a look at this Premium Rate Text "Do's and Don'ts Guide" for help and advice.
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig...
Get a free giffgaff Sim
Message 3 of 11
by: aboocock
on: 18/01/2019 | 16:45

text stop asap... i have been hit by them aswell... dont know if tere is any way to get money back as yet

Message 2 of 11
by: gizmo420
on: 18/01/2019 | 16:56
@jcvc

Hi
If you've received a premium rate SMS, which has deducted airtime credit balance from your Giffgaff account and if you have not subscribed to this SMS service/subscription knowingly, it will be an unsolicited premium subscription SMS text scam.
These scams are affecting all mobile network operators, not just giffgaff. To help prevent further charges and stop the subscription, please text the word STOP to the shortcode number on the message (it'll cost 10p to text STOP via airtime credit top-up).
For information about unexpected Premium Rate subscription SMS texts and associated charges, please visit the Phone-paid Services Authority website (unexpected phone charge). With Ofcom's approval, the Phone-paid Services Authority are the UK regulator for premium rate texts services. and the Phone-paid Services Authority will look into the charge(s) for you.
https://psauthority.org.uk/for-consumers/ive-been-charged-what-next

Please take a look at this Premium Rate Text "Do's and Don'ts Guide" for help and advice.
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/m-p/18597940/hig...
Get a free giffgaff Sim
Message 3 of 11
by: pinkprincess116
on: 18/01/2019 | 16:58
Did you sign up to something as this normally is the case or some silly company selling your mobile number... But that's another ball game that one
Message 4 of 11
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by: muggles708
on: 18/01/2019 | 17:49

@jcvc wrote:

received a text today, from NEXGEN, thanking me for subscribing to "my content" and threatening to take £4.50 a week until unless I text STOP to 64055. I have never subscribed to any such offer.

 

Can they actually drain my account like that, or should I text them as asked. they gave me a help number 02037403517 as well.

 

What to do to block this scam.

@jcvc

For useful advice take a look at this thread: https://community.giffgaff.com/t5/Help-Support/Nexgen-unauthorised-premium-charges/m-p/22923406

 

Two reports of the same scam within hours.  Make sure you report this scam to the Phone-paid Services Authority.

 

They can drain your account, but only your airtime credit. If you have no airtime credit they can't take the money now, but will take it if/when you topup.

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 5 of 11
by: muggles708
on: 18/01/2019 | 17:55

@aboocock

 

You can and should get your money back. Probably best to go after mGage Ltd who are UK based, or even GiffGaff based on their negligence in allowing these scams on their network.(I don't think Nexgen are UK based, so unless they offer a refund willingly, they are hard to extract a refund from). If they don't agree a refund use the Small Claims procedure as described on the "payforitsucks" website.

 

This method of taking money doesn't stack up legally, but mounting a legal challenge is prohibitively expensive. Small claims court costs £25 which can be added to your claim. These companies always back down and pay up when faced with legal action.

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 6 of 11
by: muddycalhoun
on: 18/01/2019 | 18:36

@jcvc Hi, sorry to hear that you have been caught out by one of these payforit scams, first thing is to check through the texts and find STOP message number, check that you have some credit and send that message.

I know you don't remember subscribing but that is not unusual, what everyone you and I know consider subscribing is totally different from what these company take as a subscription.

You can follow up with a call to the companies customer service line and request a refund, telling them that you didn't knowingly subscribe for anything.

One other thing you can do is vote for the idea in labs, to get giffgaff to implement a 2FA procedure for payforit"services" which is what EE have been pressured into doing by their customers.

https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex

Also if you search for payforit in the forum you can find some very useful threads posted about the subject

Message 7 of 11
by: 4128334
on: 18/01/2019 | 19:01
@jcvc
Good Evening,
The following link will explain Payforit Premium Rate Text's and how to take action to stop them taking Airtime Credit from your account.
https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

Get a free giffgaff Sim
Message 8 of 11
by: jcvc
on: 19/01/2019 | 03:13
Thanks for the reply.

I googled this scam and was advised to text "stop" to them.
I did that and received a reply saying
" FreeMsg, Thank You. You have successfully unsubscribed from MyContent Nextgen Ltd. Help? 02037403517"
No money has been taken from my account apart from the initial £4.50 .
Message 9 of 11
by: jcvc
on: 19/01/2019 | 03:14
Thanks for the reply.

I googled this scam and was advised to text "stop" to them.
I did that and received a reply saying
" FreeMsg, Thank You. You have successfully unsubscribed from MyContent Nextgen Ltd. Help? 02037403517"
Since then, no money has been taken from my account apart from the initial £4.50 .
Message 10 of 11