Knowledge Base

Have GoodBag but need to top up

Started by: kiranmpat
On: 22/12/2015 | 14:13
Replies: 5

by: kiranmpat
on: 22/12/2015 | 14:13

Hi All,
I have a goodbag for unlimited texts, minutes, and data for £20 a month. But as I sent a text out of the country, I have a £0.02 balance which does not let me send any more texts even in this country. How can I get rid of this balance?




Message 1 of 6
by: bengalknights
on: 22/12/2015 | 14:15
Hello you can donate it to charity via agents if you wish to
Get a free giffgaff Sim
Message 2 of 6
by: w69d
on: 22/12/2015 | 14:21 edited: 22/12/2015 | 14:24

hi , are you sure you added airtime credit ? , was the text to another UK network but abroad ?

as that will be from your standard goodybag text allowances if that's the case

as for the £0.02 , it looks as it's the common penny glitch balance , lots of members will have the exact amount as airtime credit.


if you really need to add airtime credit (its a little confusing from the title and OP ) then add a topup via the 43430 top-up line or redeem a voucher for airtime credit

Message 3 of 6
by: jamal251
on: 22/12/2015 | 14:24
Hi @kiranmpat

Are you sure you have topped up with airtime credit? You need to topup your account with airtime credit in order to make international calls and texts as they're not included in goodybags minutes.

Prices for calling/texting to & from international countries can be found by following this link
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 6
by: kiranmpat
on: 22/12/2015 | 15:54

Thanks Guys,

How do I add International Credit? I call back NY often and it would good to have this at £0.02 a minute.

Any ideas where I can top up International Credit on the Giff Gaff page?




Message 5 of 6
by: w69d
on: 22/12/2015 | 16:04
hi again ,
if you really need to add airtime credit then add a topup voucher via the 43430 top-up line


redeem a voucher for airtime credit

or buy airtime credit online and select just airtime
Message 6 of 6