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Have trouble with signal in m41 area

Started by: pburt1939
On: 02/07/2014 | 21:52
Replies: 3
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by: pburt1939
on: 02/07/2014 | 21:52
General discussion
Message 1 of 4
1 BEST ANSWER

Accepted Solutions
by: mathew40
on: 02/07/2014 | 21:55 edited: 02/07/2014 | 22:06

Hi there @pburt1939 and thanks for visiting the community.
Its always best to post in the help and support section if you are seeking help with an issue,but dont worry as ive asked for your post to be moved.If you could please try turning your device OFF,wait 5 minutes,then turn your device ON again,as this can help in most cases.If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.
Please be aware that the website is updated hourly, so there may be a current issue that is not showing at the moment. Keep checking the signal checker website over the next few hours or so,cheersSmiley Very Happy.

http://bit.ly/ggservice

If the signal checker is showing NO issues,you could also perform,a manual roam,which basically is searching for networks on your device.Go to your phones "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual and list of available networks will be displayed after a few moments.Select any other network that is not your home provider network and After a few moments you will see "No Service" on the display.Now select your home provider(which is o2) network and change the selection back to AutomaticSmiley Very Happy.

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Message 2 of 4
by: mathew40
on: 02/07/2014 | 21:55 edited: 02/07/2014 | 22:06

Hi there @pburt1939 and thanks for visiting the community.
Its always best to post in the help and support section if you are seeking help with an issue,but dont worry as ive asked for your post to be moved.If you could please try turning your device OFF,wait 5 minutes,then turn your device ON again,as this can help in most cases.If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.
Please be aware that the website is updated hourly, so there may be a current issue that is not showing at the moment. Keep checking the signal checker website over the next few hours or so,cheersSmiley Very Happy.

http://bit.ly/ggservice

If the signal checker is showing NO issues,you could also perform,a manual roam,which basically is searching for networks on your device.Go to your phones "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual and list of available networks will be displayed after a few moments.Select any other network that is not your home provider network and After a few moments you will see "No Service" on the display.Now select your home provider(which is o2) network and change the selection back to AutomaticSmiley Very Happy.

Get a free giffgaff Sim
Message 2 of 4
by: pburt1939
on: 02/07/2014 | 22:08
Many thanks phone mast has fault in my area
Message 3 of 4
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by: mathew40
on: 02/07/2014 | 22:09
Hi there again and you more than welcome,anytimeSmiley Wink.
If a mast is down in your area,firstly thanks for being really patientSmiley Wink.
Please contact a giffgaff agent and then giffgaff can then raise a case with O2.Someone from giffgaff will then get back to you personally.Please click onto the link below to contact a giffgaff agent,cheersSmiley Wink.

https://giffgaff.com/support/ask
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Message 4 of 4