Knowledge Base

Having trouble activating Internet outside my house

Started by: spyda2000
On: 09/05/2016 | 15:48
Replies: 3

by: spyda2000
on: 09/05/2016 | 15:48
Help and advice
Message 1 of 4
by: petercardiff
on: 09/05/2016 | 15:50

Have a look at this link and find the device to match your phone.


Also this screen shot might help.



Message 2 of 4
by: eddiehk6
on: 09/05/2016 | 15:50
Hi @spyda2000

Try configuring your device for mobile internet:

If it still doesn't work, let us know what phone you have so we can better direct help.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy

Get a free giffgaff Sim
Message 3 of 4
by: nad786hussain
on: 09/05/2016 | 15:54

New activations allow the simcard to fully activate it takes from a few minutes and upto 24 hours to fully activate a simcard, keep restarting the phone every 30 minutes or so also make sure the phone you are using is on o2 network or fully unlocked for it to accept giffgaff simcard:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...


Manually re-install apn settings:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...


Download the giffgaff app this should help with the correct settings, depending what phone you are using:​​​​​​​​​​​​​​​​​​​​​​​​p


Check the signal strength on the phone screen. If you generally get good coverage in this area, check if there is no temorary mast issues:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...


Or network issues:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...


Remove any accessory covers or shells from the phone temporary to check if covers affect the phones's signal strength.


Try changing the network connection to 3G ("Settings" > "Cellular (mobile network)" > "Highest connection speed").


Try reconnecting by switching "Flight mode" On and back Off ("Settings" > "Flight mode"). This resets the active connection.


Switch off your phone and take out the simcard. If the simcard is not properly inserted or if the simcard tray is not fully closed, the phone may get disconnected from the network.


Try your simcard in another phone to check if the issue is with your phone or your simcard.


If you continue to have problems then ask an agent, they can look into this for you:​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...

Message 4 of 4