Hi, when you top up with a voucher/card it just adds a credit balance to your account.
You can purchase a goodybag direct with a card.
If you topped up by voucher you can choose to buy a goodybag from your credit (airtime) balance.
Goodybag purchase guide http://bit.ly/giffgaffgfc
You can buy a goodybag online here: https://giffgaff.com/buy
Via your moblie phone using mobile internet here: http://giffgaff.com/mobile
If you purchase a voucher, you can add it on the move via 43430, then log into giffgaff mobile web and purchase a goodybag from this now applied airtime credit.
Hope that explains it.
Just a note, sometimes it may take several attempts to apply an O2 voucher, don't despair, it will got through eventually,
I have brought my own top up voucher how do I top up using that voucher
If you haven't previously registered and topped up together (if you don't have a phone nmuber yet) then you need to complete the following:
1. Log in to your account
2. Click on this link when you've read the following: http://giffgaff.com/activate-sim
3. Enter your 6 digit Activation Code in CAPITALS. Ensure all letters and numbers are correctly entered as it is case sensitive (you'll find the Activation Code on the card that the sim was attached to). If the code fails, then you can register using the the serial number on the back of your simcard.
4. Redeem your top-up voucher number (a minimum of £10.00, unless you ordered your sim directly from the website and not by referral, in which case you can top up by £5.00, or buy a £5.00 goodybag), or fill in your bank details (UK registered Debit/Credit card only) exactly as they appear on the card (including MR or MRS etc). You can use a giffgaff, or an O2 voucher using the redeem your voucher box on the right of the page.
(If you get a me
ssage saying "Voucher already used" then just try a little later as the system hasn't yet updated since you purchased your voucher).
You now have successfully registered your new giffgaff SIM card.
If you don't intend buying a goodybag right now, then to double check that your registration is going ahead smoothly, go to My giffgaff, look in My Payment History to see if your payment was accepted. If OK, then switch your phone on and wait for your sim to become live.
It can take from within 2 hrs., up to 24 hrs. for the sim to become active.
When the sim is fully active, you will find your number, and your balance in My giffgaff.
If you register after 10.00pm, the activation process will not commence until the following day.
Note: Don't discard your 6 digit code until you have received you phone number as you may need it again if activation was unsuccessful.
call 43430 (FREE) and follow the instructions, or, click my giffgaff and enter the 16 didget code there.