Knowledge Base
Community

Hello

Started by: dayna77
On: 07/07/2019 | 20:38
Replies: 7
Reply

Go to best answer
by: dayna77
on: 07/07/2019 | 20:38

Hello my internet was running low so I topped up 25 pound and I thought my new allowance would start today and it says it start the 29th is there any chance you can start it today for me please 

Message 1 of 8
1 BEST ANSWER

Accepted Solutions
Highlighted
by: jokeyboi77
on: 08/07/2019 | 07:24

@dayna77wrote:

So my next allowance will start automatically

No it'll not start automatically @dayna77, once you have 100MBs or below (or 100 minutes, or below, of call time) then you'll see a button appear on dashboard, below the goodybags, prompting you to start your new goodybag early, click it and you'll be able to start your new goodybag early.

jokeyboi-v2.png
Message 8 of 8
by: figment_uk
on: 07/07/2019 | 20:44

@dayna77 

 

When you have less than 100 MB of data or 100 mins of calls (£6 and £8 goodybags) remaining in your active goodybag a button will appear on your my giffgaff page to start your next goodybag straight away. If you do this, you will lose any unused allowances from the goodybag you replace.  Before proceeding, confirm that you bought a £25 goodybag (not £25 credit).

 

start.png

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 2 of 8
by: dayna77
on: 07/07/2019 | 20:46
I have topped up already just now 25 pound and it says the allowance doesn't start till the 29th
Message 3 of 8
by: dayna77
on: 07/07/2019 | 20:47
Wouldnt I be able to get it today
Message 4 of 8
by: clikasarus
on: 07/07/2019 | 21:22

@dayna77  Hi welcome to giffgaff and the community

 

• Members can now start their next goodybag when they reach either 100mb or 100 minutes on their current goodybag allowance.

 

  You should see a start button here ⬇️

 

Dashboard

 

• But Please note that starting your queued goodybag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag

 

(If for what ever reason you can’t start your goodybag try here ⬇️)

 

Starting A New Goodybag Early Form

 

Hope this has been helpful for you 👍🏻

Get a free giffgaff Sim
Message 5 of 8
by: dayna77
on: 08/07/2019 | 07:17
So when my internet is 100mb the next allowance will start automatically as it says it will start the 29th
Message 6 of 8
by: dayna77
on: 08/07/2019 | 07:18
So my next allowance will start automatically
Message 7 of 8
Highlighted
by: jokeyboi77
on: 08/07/2019 | 07:24

@dayna77wrote:

So my next allowance will start automatically

No it'll not start automatically @dayna77, once you have 100MBs or below (or 100 minutes, or below, of call time) then you'll see a button appear on dashboard, below the goodybags, prompting you to start your new goodybag early, click it and you'll be able to start your new goodybag early.

jokeyboi-v2.png
Message 8 of 8