I started a GiffGaff Goodybag yesterday and it is now active on my sim, however, I discovered that my phone is locked and my new GiffGaff sim does not work on it, I have paid for my phone to be unlocked, however, this will take up to 20 working days, I wanted to know how I can delay this months Goodybag as I am not going to be able to use it, therefore I am paying for nothing. Help please?
Strictly speaking giffgaff do not refund any purchases since it is our responsibility to make sure our phone is useable on the network.
However since you won't have used any of your minutes, text allowance or data, a giffgaff agent might refund your goodybag and cancel it as a goodwill gesture (or under the 14 days cooling off period that you have according to distance selling law) if you contact them and ask.
Use this link to contact an agent and explain the situation to them:
Hi, i once bought two goodybags atthe same time due to mistake so i was in similar situation like yours but i sent email to agent explaining my condition. I got reply from agent saying the amount has been refunded.
Send email to agent and explain your condition they woll refund you back, like they did to me.