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Help Payback

Started by: z4zoheb
On: 10/01/2019 | 21:22
Replies: 7
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by: z4zoheb
on: 10/01/2019 | 21:22

Hi i need some help

i have started giving spreading the word of giffgaff and am soon to reach the 15 recruits mark.

i noticed my payback points now show as 0 

where as before i could see that im due to receive £25-30. im saying 30 because i think i had one more recruit that i done after the payback went to zero.

can someone check where its all gone? and when i would receive it as airtime credit?

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by: jt_21
on: 10/01/2019 | 21:43

@z4zoheb wrote:

Hi i need some help

i have started giving spreading the word of giffgaff and am soon to reach the 15 recruits mark.

i noticed my payback points now show as 0 

where as before i could see that im due to receive £25-30. im saying 30 because i think i had one more recruit that i done after the payback went to zero.

can someone check where its all gone? and when i would receive it as airtime credit?

@z4zoheb It should update soon, you can monitor your recruiting here

https://giffgaff.com/spread/recruits

Pay out of payback is only in June and December and you can choose airtime credit nearer pay out month  see https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Payback-points/ta-p/3521553 for further info on payback, qualification for payback etc, well done on your recruiting 👍🏼

 

Message 4 of 8
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by: natty88
on: 10/01/2019 | 21:26

' @z4zohebdon't panic everyone's is shown zero payback is due updating this Friday so check tomorrow evening to see if shows then also check the announcement thread for a post from Alex_w about December's payback update 

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Message 2 of 8
by: marionbentley
on: 10/01/2019 | 21:34
Don't worry.. Everybody's payback is showing 0 at the moment.. It will be updated around the 11th.
😊😊😊
Message 3 of 8
by: jt_21
on: 10/01/2019 | 21:43

@z4zoheb wrote:

Hi i need some help

i have started giving spreading the word of giffgaff and am soon to reach the 15 recruits mark.

i noticed my payback points now show as 0 

where as before i could see that im due to receive £25-30. im saying 30 because i think i had one more recruit that i done after the payback went to zero.

can someone check where its all gone? and when i would receive it as airtime credit?

@z4zoheb It should update soon, you can monitor your recruiting here

https://giffgaff.com/spread/recruits

Pay out of payback is only in June and December and you can choose airtime credit nearer pay out month  see https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Payback-points/ta-p/3521553 for further info on payback, qualification for payback etc, well done on your recruiting 👍🏼

 

Message 4 of 8
by: spacefrog
on: 10/01/2019 | 21:43

Dont worry @z4zoheb

this will probably show later tomorrow when the December payback will show in all accounts, it will stay in your account until June and then paid out according to your choice, you can choose airtime credit or be paid cash into your paypal account, or payback can be donated to charity, its your choice.

it might be a good time to go here https://giffgaff.com/profile/choose-payback-method and choose how you wish your payback to be paid..... 

Happy days.....!

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Message 5 of 8
by: hdavey17
on: 10/01/2019 | 22:34

Payback points are due to be updated, tomorrow 11th Jan. 

 

However it’s a busy time, and there may be a slight delay with the update. But it is due. 

A88E7426-58B1-4B3B-9040-5562FE3B44A3.jpeg

 

 

 

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Message 6 of 8
by: defraybo2
on: 10/01/2019 | 22:55 edited: 10/01/2019 | 22:56

If your payback was earned before 30th November it will roll over to the next period and may not show in your payback until February.
If your payback was earned after 30th November it will show up in the next few days.
It's important that you choose your payback method for each payback period as your choice is removed after any current period is either paid or rolled over. So use the website to make your choice as it's a little difficult to find in the app.
Also your ability to make a choice will only be available after you have a payback amount showing in your account.

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Message 7 of 8
by: z4zoheb
on: 31/01/2019 | 13:29

my payback shows £30 but i havent received anything in december?

i had alot of recruits before demeber

 

Message 8 of 8