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Help purchased a £20 goody bag last nite and also received a £5.00 gift now I have nothing at al he

Started by: badboy1690
On: 15/02/2016 | 19:08
Replies: 7
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by: badboy1690
on: 15/02/2016 | 19:08

Help purchased a £20 goody bag last nite and also received a £5.00 gift now I have nothing at al help please

Message 1 of 8
by: flaxvert
on: 15/02/2016 | 19:08

Please check your order history to see what happened. https://giffgaff.com/orders/history

Dial *100*7# to check your goodybag status.

Dial *100# to check your credit balance.

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Message 2 of 8
by: fidas
on: 15/02/2016 | 19:11
hi double check ur dashbord check if it says active goodybag.
Message 3 of 8
by: stevieco
on: 15/02/2016 | 19:12
First try rebooting your phone. If you still have no internet Then:

Do you have your data settings correct? Please select your phone from these: Android iOS Windows Phone BlackBerry Other Phones

Please check if there is any network maintenance going on by going to http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/
Get a free giffgaff Sim
Message 4 of 8
by: badboy1690
on: 15/02/2016 | 19:16
Did what I was told dialled both numbers and it said you have 0 minutes in your goo day bag witch expires on -.
Message 5 of 8
by: badboy1690
on: 15/02/2016 | 19:19
Yes £20 goody bag that's all no air time or gigabag thanks
Message 6 of 8
by: fidas
on: 15/02/2016 | 19:24
hi contact agent they will sort it out for u if u only purchased goodybag lastnite.
Message 7 of 8
by: andrewbergstrom
on: 15/02/2016 | 19:27
I would suggest that you contact an agent for help with sorting this out. An agent will reply to you within 24hrs.
Message 8 of 8