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Help regarding Traffic Flow

Started by: wurfles
On: 05/08/2016 | 15:49
Replies: 4
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by: wurfles
on: 05/08/2016 | 15:49
Hey everyone, I might aswell cut to the chase. Just above a month ago I was made redundant from my work place, and I'm still in the process of finding another job. In this recent period, I've been using my phone a lot during the day with all the free time. Anyway, I've just had a text from giffgaff stating that I have broken their traffic flow policy, and after looking into what this actually was I found out that I was meant to have had an email detailing ways I could curb the amount of data I was using, but looking through my inbox there is no email. I'm wondering if there is a way to appeal this because the unlimited data is a must for me, and I really don't want to have to change provider since I've had such a good relationship with giffgaff!

Thanks in advance!
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by: chelseamaniac
on: 05/08/2016 | 15:51

all you can do is ask a agent https://giffgaff.com/support/ask

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by: chelseamaniac
on: 05/08/2016 | 15:51

all you can do is ask a agent https://giffgaff.com/support/ask

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by: wurfles
on: 05/08/2016 | 15:56
Thanks for the reply. I can't seem to find a subcategory for this though?
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by: he22ie
on: 05/08/2016 | 16:09
Just enter your enquiry into any box, usually the last one, and an agent will follow it up
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by: germansheppard234
on: 05/08/2016 | 16:21
Hi look in your junk mail it may be there , first u don't have unlimited data it's why goodybag called always on, u have first 6gb at full speed with tethering, after 6gb u can no longer tether and from 8am to midnight your speed is reduced to 256kbps that is fit for emails and browsing web, u should have read info at side of goodybag this link will explain in full detail https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304... u need read it before u even thinking of asking agents, if they not banned u yet u must alter your usage, if u just had warning there is no point in asking agent they don't relax rules of usage https://giffgaff.com/support/ask agents take upto 24hrs to reply,
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