Knowledge Base
Community

Help with phone order - price chamge

Started by: jolyonekenobi
On: 06/05/2016 | 22:04
Replies: 4
Reply

by: jolyonekenobi
on: 06/05/2016 | 22:04
Hi all
Sorry if this is a common problem but I did have a search first....

I ordered a phone on Weds (z5 Compact for ₤270 on offer) which went off to Ratesetters for approval. This was fully received yesterday pm! Their email states to resubmit the order as previously submitted.

When I've gone back to the site the price has gone back up to £290 so.i can't resubmit the order. I also can't find any reference to my previous price or order!

The process has confused me a little bit. OK quite a bit!
Message 1 of 5
by: adam0703
on: 06/05/2016 | 22:15
Hello maybe contact a agent they can take up to 24 hours to reply

https://giffgaff.com/support/ask
Message 2 of 5
by: eddie2901
on: 06/05/2016 | 22:18
Hi that's the trouble when applying for a loan by the time you order your phone a Change of stock has taken place you don't place your order at the the time of applying but when your loan is approved hope you still enjoy it good luck
Get a free giffgaff Sim
Message 3 of 5
by: exp
on: 06/05/2016 | 23:16 edited: 06/05/2016 | 23:17

Hi @jolyonekenobi, for anything to do with your account, monetary wise, I suggest you ask an agent, which you can do via the dashboard page or https://giffgaff.com/support/ask cheers...

If happy with my reply please press the KUDOS * button and/or click Best answer/Solution. ;-)

Get a free Giffgaff Sim
Message 5 of 5