Knowledge Base


Started by: thejo65
On: 03/01/2019 | 23:45
Replies: 12

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by: thejo65
on: 03/01/2019 | 23:45

 Help. I ordered a new sim. I went and bought new sim. However do I get it to work


Message 1 of 13

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by: nefarius
on: 04/01/2019 | 03:03 edited: 04/01/2019 | 03:08



Hi. So you have purchased a giffgaff sim from Tesco. Is that correct?

Did you report your old giffgaff sim as lost /stolen? If so, you will be sent out a new sim automatically. This is the only sim you can use. 

If you didn't report your sim as lost /stolen then all you need to do is carry out a sim swap. 

Use the link below for information about sim swaps including an activation link.

Get a free giffgaff Sim
Message 11 of 13
by: elmo101
on: 03/01/2019 | 23:47
Hi @thejo65
Are you already a giffgaff member and wish to replace the SIM? if so, Once the SIM arrives perform a SIM Swap. The SIM swap will transfer your mobile number and any active goodybag and/or airtime credit over to the new SIM.

You will notice the start of the process when you lose mobile service. The process ought to take no more than 30 minutes however, during busy periods can take up to 24 hours to complete. The SIM Swap can be performed anytime between 4.30am and 9.30pm.

Follow this fantastic knowledge base guide on performing the SIM Swap or you can follow this video demo.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 13
by: sandragmirina
on: 04/01/2019 | 00:31

I have a problem: money disappeared from the giffgaf account .... one day 3.00 GBP, second day 2.00 GBP, where could the problem be?


Message 3 of 13
by: nefarius
on: 04/01/2019 | 00:38



Hi. You can check your charges with your usage statement using the link below.

Get a free giffgaff Sim
Message 4 of 13
by: thejo65
on: 04/01/2019 | 02:15
No. I voting

No I got mugged on new years eve. I ordered new sim. However I bought one today. I want to make it active.Please help me.
Message 5 of 13
by: thejo65
on: 04/01/2019 | 02:18
How do I get giffgaff to help me. I have ordered new. In the meantime I have been out and bought one. Howev
How do I make it active
Message 6 of 13
by: thejo65
on: 04/01/2019 | 02:22
Please help. I have brand new phone. I have brand new sim. Not from giffgaff. I got sim from Tesco today. I have code with sim from Tesco. Code is L1VXF6. HELP
Message 7 of 13
by: thejo65
on: 04/01/2019 | 02:24
Help means please read what I am saying before answering
Message 8 of 13
by: thejo65
on: 04/01/2019 | 02:27
Giffgaff why won't you help. I have been sending you messages for 12 hours.Please help me
Message 9 of 13