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Started by: sparkles32
On: 05/04/2019 | 14:23
Replies: 7
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by: sparkles32
on: 05/04/2019 | 14:23

I am trying to get hold of a agent but I been to the help page but can't get hold of anyone as when I look for my query it's not there? Can one get on touch asap as urgent.. tuvm

Message 1 of 8
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by: flaxvert
on: 05/04/2019 | 14:28

 If you have received a phishing/smishing link/text, there are a few things you need to do as a matter of urgency:

1. Change your giffgaff password using this link -https://giffgaff.com/profile/details#passwd 

Further to that, if you suspect your account may have been compromised:

 2. Contact our agents via this link who can advise with you with the relevant steps to take to safeguard your account:https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security...

3. If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible 

DO NOT repost the website link that may have been in the text message or fake Emails. If this info is needed then our agents will ask you for it via person message.


@report_phishing

 

 

Please wait for a message from an agent. They should reply here soon.

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Message 5 of 8
by: flaxvert
on: 05/04/2019 | 14:24

What is your problem so we can offer assistance or direct you to an agent?

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Message 2 of 8
by: figment_uk
on: 05/04/2019 | 14:25

@sparkles32 

 

Any support tickets you have raised since joining giffgaff are here: https://giffgaff.com/support/questions

 

If you cannot see one you raised recently, log out of this account and log into your other account

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

Message 3 of 8
by: sparkles32
on: 05/04/2019 | 14:27
It's about a text I've just received today.. saying about my number being transferred and I've not asked for this.. says happening in next 24 hours..
Message 4 of 8
by: flaxvert
on: 05/04/2019 | 14:28

 If you have received a phishing/smishing link/text, there are a few things you need to do as a matter of urgency:

1. Change your giffgaff password using this link -https://giffgaff.com/profile/details#passwd 

Further to that, if you suspect your account may have been compromised:

 2. Contact our agents via this link who can advise with you with the relevant steps to take to safeguard your account:https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security...

3. If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible 

DO NOT repost the website link that may have been in the text message or fake Emails. If this info is needed then our agents will ask you for it via person message.


@report_phishing

 

 

Please wait for a message from an agent. They should reply here soon.

Image and video hosting by TinyPic src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim" >
Message 5 of 8
by: sparkles32
on: 05/04/2019 | 14:32
I tried the link u sent but I was here earlier and it DIDN'T have anything I could click.. why can't I just speak to an agent???
Message 6 of 8
by: clikasarus
on: 05/04/2019 | 14:42

@sparkles32  Welcome to Giffgaff and the community

 

Report using @report_phishing

 

AND DON’T CLIK ON ANY LINKS !!!

 

This is advice that giffgaff give on these scams 

 

If you feel as if your account has potentially been compromised

 

And you have received phishing/smishing emails and texts  please follow the following information-:

 

Change the password to your giffgaff account ⬇️

 

 https://giffgaff.com/profile/details#passwd

 

Change your email associated to your giffgaff account ⬇️

 

- https://giffgaff.com/profile/details#email

 

Let us know about the account compromise via the agents on this link ⬇️

 

https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/ 

Account-misuse-and-security...

 

Alert your bank for possible unauthorised account debits and to change text alerts messages

 

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726

 

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

 

Let us know if you have received a text saying that a SIM swap is about to be performed

 

using @report_phishing

 

I hope this has been helpful

Get a free giffgaff Sim
Message 7 of 8
by: dez_d
community giff-staffer

on: 05/04/2019 | 14:47

Hi  @sparkles32 

 

Dez here from the giffgaff community team (giffgaff staff)

 

Thanks for posting this on the community & well done for being so vigilant. This text is a smishing type text – it’s not from giffgaff, these types of texts attempt to obtain your giffgaff login details. Please DO NOT insert any details or click on the link within the text message. Any genuine link sent by giffgaff will have a giff.ly type link contained within the text.

 

If you have inserted any details into the website (from the link in the text) please raise an agent case so that our agents can assist you further with securing your account.

Also please change your giffgaff password

If you use your existing password on any non giffgaff related sites it may be wise to change them as well (like banks, internet providers etc)

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726. 

 

I have sent you a Private message, can respond to that at your convenience that would be much appreciated.

 

Look forward to hearing from you.

 

Dez & the giffgaff community team.

giffgaff Educator

Message 8 of 8