Knowledge Base

Hi I've tried to active my son card for past tow days but my phone still not working,

Started by: selamawit24
On: 15/09/2016 | 14:38
Replies: 4

by: selamawit24
on: 15/09/2016 | 14:38
I've try to active my sim card past tow days it's not working, how long do I have to wait to use my phone ? I've pay £15 week a go still not reception on my phone
Message 1 of 5
by: alecglasgow
on: 15/09/2016 | 14:42
Is ur phone umlocked ? Contact an agent about this
Get a free giffgaff Sim
Message 2 of 5
by: lynda1962
on: 15/09/2016 | 14:43
@selamawit24, hi there, is your phone unlocked 🔓 or on o2 for giffgaff sims to work, it can take upto 24 hours to fully activate if still having problems contact an agent as they are the only ones that can deal with your account.
Agents can take upto 24 hours to reply but are normally quite quick.

Message 3 of 5
by: sudeepshe
on: 15/09/2016 | 14:51
Since you're not able to use your phone service then please check your area coverage from here: Just by entering the area post code.

If everything is Okay, then reboot your handset just by tuning it off and on. Hopefully, it will work.

If you're still facing same issue, try your SIM in other unlocked handset and vice versa. This will help us determine whether the fault is with the handset or the SIM. If the SIM works in another handset then it's a handset issue which you will need to address. If the SIM doesn't work in any handset that means the SIM is faulty and must be replaced by doing a sim swap.
Message 4 of 5
by: selamawit24
on: 15/09/2016 | 14:52
It's more than 24 hours already, like I say I've payed £15, five days ago I still can't used my phone, it their anything you can do to active my sim? I really need a phone I can't stay any longer with out phone
my number Is>**phone_number_removed**
Message 5 of 5