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Hi everytime i try get a contract phone it declines ive been with giffgaff long time

Started by: tanyagirl1987
On: 30/07/2016 | 23:56
Replies: 4
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by: tanyagirl1987
on: 30/07/2016 | 23:56
Keep getting declined for the samsung s7 says credit rating dosnt matter ive beeb with giffgaff long tine
Message 1 of 5
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by: topcop
on: 30/07/2016 | 23:59
It may be the browser your using. Are you trying to order from a phone or computer/laptop.

Try using a different browser.
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Message 2 of 5
by: jamal251
on: 31/07/2016 | 00:00
Hi @tanyagirl1987

Sometimes payment issues can be a browser issue. I suggest you start by clearing your browser cache and history or use another browser e.g Google Chrome, Mozilla Firefox etc.

Also please check out this http://community.giffgaff.com/t5/giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481 guide on resolving majority of credit/debit issues.

if you have tried the steps listed above and still experiencing problems topping up then i suggest you ask a giffgaff agent to investigate. To get in touch with an agent please see follow this link https://giffgaff.com/support/ask/cant_topup_airtime please be aware agents can take up to 24 hours to reply.
A reply from an agent can be found “Messages From Agents" box that is located on your "My Giffgaff" page , or the page can be accessed by following this link https://giffgaff.com/support/questions

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Message 3 of 5
by: keelanginge
on: 31/07/2016 | 00:04
Hello @tanyagirl1987
Try deleting all your card details then try clearing your browser's cache or use another browser. Now start again.


Also if you are using the mobile site https://giffgaff.com/mobile try the full site http://giffgaff.com and vice versa.

Finally try using another device, pc, laptop or tablet.

Or here is some detailed reasons why card payments fail
And tips.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-problems/m-p/3621481

If no joy, then you will need to ask an agent for help here http://support.giffgaff.com/app/ask


If I helped click ''best answer and kudos'' thanks.
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Message 4 of 5
by: timcoemergency
on: 31/07/2016 | 00:04 edited: 31/07/2016 | 00:06

tanyagirl1987 wrote:

Keep getting declined for the samsung s7 says credit rating dosnt matter ive beeb with giffgaff long tine

Firstly gg do not do contract phones they sell phones which you can apply for a loan to buy.

 

 

Are you paying cash or applying for a loan?

 

On the credit basis of course credit rating matters you are applying to a third party, Ratesetter, for a loan to buy a phone. If you have a poor credit record, do not have UK redsidency for minimum of 3 years then you will likely get turned down.

 

 

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Message 5 of 5