Hi there @shaz06021970 Its ONLY possible to have One Package running at a time per Month and its ONLY possible to Cancel an Active goodybag or gigabag if you have less than 5 minutes talk time or 5 MB of data left in your goodybag or gigabag allowance. Please Be Aware that, if you Do choose to Start a New goodybag or gigabag Early, before your expiry date, you'll Lose Any Remaining Allowance that you May currently have on your Existing goodybag / gigabag allowance.
Once your Call Allowance is Down to 5 minutes or if you Have Less than 5 MB of remaining Data, you'll see the Option to Start a New goodybag Early on your Dashboard here https://giffgaff.com/dashboard
On giffgaff you can only have one goodybag/gigabag bundle running at one time, If you wish you can start a bundle early to qualify you need to have less than 5 minutes or 5MB left in your current goodybag.
To purchase a goodybag early: 1. Log in and go to My giffgaff here http://giffgaff.com/dashboard 2. If you have less than 5 minutes or 5MB left in your goodybag, a message will appear under "My goodybags" 3. If you are recurring your goodybag, you can decide to recur your next goodybag right now, 4. If you have a queued goodybag, you can decide to start your queued goodybag right now, 5. If you have no recurring or queued goodybag, you can select a new goodybag to start right now. 6. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now. 7. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed. 8. Your new goodybag is active and is visible in http://giffgaff.com/dashboard
@shaz06021970, hi there, you can only have one goodybag running at one time but you can start another goodybag early if you have less than 5 mins of calls and 5 mb of data left go to your dashboard and you will see under your goodybag it will tell you if you can start another goodybag early. http://giffgaff.com/dashboard When you start another goodybag early you will lose any remaining allowance in your last bag.