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Hi guys...i have an active goody bag of 18 pound, how do i change it please.

Started by: shaz06021970
On: 16/06/2016 | 21:08
Replies: 7
Reply

by: mathew40
on: 16/06/2016 | 21:10
Hi there @shaz06021970
Its ONLY possible to have One Package running at a time per Month and its ONLY possible to Cancel an Active goodybag or gigabag if you have less than 5 minutes talk time or 5 MB of data left in your goodybag or gigabag allowance.
Please Be Aware that, if you Do choose to Start a New goodybag or gigabag Early, before your expiry date, you'll Lose Any Remaining Allowance that you May currently have on your Existing goodybag / gigabag allowance.

Once your Call Allowance is Down to 5 minutes or if you Have Less than 5 MB of remaining Data, you'll see the Option to Start a New goodybag Early on your Dashboard here https://giffgaff.com/dashboard

Please also check out this fantastic guide here https://community.giffgaff.com/t5/Announcements/Introducing-Early-Re-purchase-on-Goodybags-and-Gigab...

Once you Have chosen the Option to start Your New goodybag Early, you May just Need to turn your Device OFF and On again thanks.
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Message 2 of 8
by: redknight3333
on: 16/06/2016 | 21:11

@shaz06021970

Good evening my friend, not sure you will be able to on a active goody bag but you can try, you need to talk to a agent.

 

https://giffgaff.com/support/ask/cancel_queued_goodybag

 

Can take upto 24 hours for a reply, but can be sooner.

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Message 3 of 8
by: abdullah1604
on: 16/06/2016 | 21:11
You can only have one goodybag per month
Message 4 of 8
by: bugzbunny
on: 16/06/2016 | 21:13
Hi @shaz06021970 and thanks for visiting the community

On giffgaff you can only have one goodybag/gigabag bundle running at one time, If you wish you can start a bundle early to qualify you need to have less than 5 minutes or 5MB left in your current goodybag.

To purchase a goodybag early:
1. Log in and go to My giffgaff here http://giffgaff.com/dashboard
2. If you have less than 5 minutes or 5MB left in your goodybag, a message will appear under "My goodybags"
3. If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4. If you have a queued goodybag, you can decide to start your queued goodybag right now,
5. If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8. Your new goodybag is active and is visible in http://giffgaff.com/dashboard
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE
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Message 5 of 8
by: lynda1962
on: 16/06/2016 | 21:13
@shaz06021970, hi there, you can only have one goodybag running at one time but you can start another goodybag early if you have less than 5 mins of calls and 5 mb of data left go to your dashboard and you will see under your goodybag it will tell you if you can start another goodybag early.
 http://giffgaff.com/dashboard
When you start another goodybag early you will lose any remaining allowance in your last bag.




Message 6 of 8
by: shaz06021970
on: 21/06/2016 | 16:34
Thanks to those who replied to my message, much appreciated, have a good day guys ☺
Message 8 of 8