Knowledge Base
Community

Hi i want to close my account

Started by: archie30
On: 15/05/2019 | 22:58
Replies: 4
Reply

by: archie30
on: 15/05/2019 | 22:58

How do i close my account and stop payments

Message 1 of 5
by: smiler121786
on: 15/05/2019 | 23:01

@archie30wrote:

How do i close my account and stop payments

Start by removing your credit/debit card under the payment details page here https://giffgaff.com/profile/payment-details
 
Once any card details have been removed you can simply can get rid of the SIM and after 6 months of no use your SIM card will be automatically deactivated and the number will be recycled.
 
Do you wish to take your number over to another provider? if so,  you will need to request a PAC (Porting Authorisation Code) from giffgaff in order to give it to your new provider.
 
Once issued, the PAC is valid for 30 days (after which it expires).
 
Once you transfer your number out you will permanently lose any remaining giffgaff airtime credit, goodybag and payback points you've accumulated.
 
There are two ways to get your PAC code,
 
 
2) Dial 43431 and follow the instructions
 
Once you've requested your PAC it will sent to you along with its expiry date by SMS within minutes. To see your PAC instantly, go to your My giffgaff dashboard here http://www.giffgaff.com/dashboard and look under your mobile number.
 
Get a free giffgaff Sim
Message 2 of 5
by: flaxvert
on: 15/05/2019 | 23:03

Simply remove all payment info from here https://giffgaff.com/profile/payment-details

Then pop your SIM in a drawer in case you need it again. The SIM will de-activate after 6 months of non use.

Image and video hosting by TinyPic src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim" >
Message 3 of 5
by: jt_21
on: 15/05/2019 | 23:06

@archie30wrote:

How do i close my account and stop payments

Stop recurring goodybag/auto top ups etc here https://giffgaff.com/profile/payment-details and remove payment details, the sim will deactivate with 6 months if non use, any airtime credit (if you have any) will be lost if your sim deactivates, so do use it up beforehand or maybe text donate to charity? If porting the number to another network dial 43431 for a PAC code, your username and password will remain should you wish to activate a giffgaff sim in the future

 

if you want to keep the number and don't want to close the account, keep the sim active by making a call/sending a text or connecti briefly to mobile data OR top up at least ONCE every six months. 

Message 4 of 5
by: jaymailsays
on: 15/05/2019 | 23:32

@archie30wrote:

How do i close my account and stop payments

@archie30 To stop payments turn off recurring payments and remove your payment method details here:-

https://giffgaff.com/profile/payment-details

 

Next step, contact agent here:-

https://support2.giffgaff.com/app/ask/My-account/Cancelling-my-account/form/

Get a free giffgaff Sim
Message 5 of 5