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Hi just received my phone and new sim but when i try to activate the sim it is saying no? Any ideas

Started by: cat0151
On: 12/10/2018 | 17:05
Replies: 4
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by: cat0151
on: 12/10/2018 | 17:05

 What do i do

Thanks

Message 1 of 5
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by: shamrez8
on: 12/10/2018 | 17:07
Hi @cat0151
Are you already a giffgaff member and wish to change the new SIM card? if so, you will need to perform a SIM swap. The SIM swap will transfer your current number and any active goodybag / credit over to the new SIM and can be performed any time between 4.30am and 9.30pm

You can follow this https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 link on how to perform the SIM Swap or follow this https://www.youtube.com/watch?v=5RWpzgyZU-A YouTube guide.
Get a free giffgaff Sim
Message 2 of 5
by: shamrez8
on: 12/10/2018 | 17:07
Hi @cat0151
Are you already a giffgaff member and wish to change the new SIM card? if so, you will need to perform a SIM swap. The SIM swap will transfer your current number and any active goodybag / credit over to the new SIM and can be performed any time between 4.30am and 9.30pm

You can follow this https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 link on how to perform the SIM Swap or follow this https://www.youtube.com/watch?v=5RWpzgyZU-A YouTube guide.
Get a free giffgaff Sim
Message 2 of 5
by: cat0151
on: 12/10/2018 | 17:11
I am already a member,just bought a new phone with a new sim card. old sim card in old phone.. I want to activate the new sim card
Message 3 of 5
by: joshpt
on: 12/10/2018 | 17:14
Hi @cat0151 Do you want to have new number after activation of your new sim?
Message 4 of 5
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by: cat0151
on: 12/10/2018 | 17:18
yes. I currently cant register with apple as I do not know my new number
Message 5 of 5