Knowledge Base

Hi my internet is very slow

Started by: aliso00350
On: 18/02/2019 | 18:43
Replies: 2

by: aliso00350
on: 18/02/2019 | 18:43
Hi I got my new goody bag today and my internet is very slow loading but my phone says 4g
Message 1 of 3
by: spacefrog
on: 18/02/2019 | 18:44


Sorry to hear this, try a manual roam. See here for instructions

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Message 2 of 3
by: defraybo2
on: 18/02/2019 | 18:47 edited: 18/02/2019 | 18:48

All mobile Internet connections are always up and down depending on demands put on your nearest mast it's not a guaranteed speed even if it is 4g.
I know you may find this statement a little strange but try switching to 2g 3g only connection as sometimes H+ is faster than 4g due to low demand for 3g on a 4g mast.

Get a free giffgaff Sim
Message 3 of 3