Hi my internet is very slow

[#1]

Hi I got my new goody bag today and my internet is very slow loading but my phone says 4g

[#2]

@aliso00350

Sorry to hear this, try a manual roam. See here for instructions

http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/m-p/3345471

[#3]

All mobile Internet connections are always up and down depending on demands put on your nearest mast it's not a guaranteed speed even if it is 4g.
I know you may find this statement a little strange but try switching to 2g 3g only connection as sometimes H+ is faster than 4g due to low demand for 3g on a 4g mast.