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Hi this is jengwoo Lim from Korea.

Started by: wjddn5830
On: 15/08/2019 | 02:15
Replies: 3
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by: wjddn5830
on: 15/08/2019 | 02:15

Hi this is jengwoo Lim from Korea. 

Few days ago I used Usim chip of giffgaff for my trip in Europe. 

I signed up for the application, registered the card and after returning to Korea, I took my Usim chip off from my cellphone. 

However, I found that the fee for that Usim chip of giffgaff was paid through auto-payment system from the card. 

For sure, I don’t need data charge since I came back to Korea after my trip and of course, I didn’t used that newly-charged data at all. 

Can i get refund for my 10 pounds which was paid automatically? 

 

Thank you for your cooperation.

 

- Jengwoo Lim (Republic of Korea)

Message 1 of 4
by: pds01144
on: 15/08/2019 | 02:25

@wjddn5830 I think you have 2 issues: a) auto topup or recur goodybag is still activated, and b) you would like a refund.

a) To close your giffgaff account go to https://giffgaff.com/profile/payment-details and

  • Cancel / turn off any auto top up

  • Cancel / turn off any recurring goodybag

  • Remove your credit / debit card details

  • Scroll down and ensure you save the changes

  • Log out and back in to ensure the changes are saved.

You could also remove/edit personal details here http://www.giffgaff.com/profile/details.

 

b) Contact the agents via this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-goodybag-or-credit/form...

  • Queries can take up to 24 hours to get a reply, but usually you get a response in a couple of hours.
  • Any response can be found here https://giffgaff.com/support/questions
  • Agents work from 8am until 11pm daily.

Get a free giffgaff Simsrc="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">src="https://www.giffgaff.com/styleguide/images/banner/02b_550x80.png" width="550" height="80" alt="Get a free giffgaff Sim">
Message 2 of 4
by: jaymailsays
on: 15/08/2019 | 02:45

@wjddn5830 Sorry to hear that happened.

 

Message the agent on this form and request a refund for your unused £10 plan.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-goodybag-or-credit/form...

 

Have a great day.

Get a free giffgaff Sim
Message 3 of 4