Knowledge Base


Started by: adele66752
On: 08/12/2018 | 19:14
Replies: 12

by: adele66752
on: 08/12/2018 | 19:14

When am I getn my goodwill thanks 

Message 1 of 13
by: jt_21
on: 08/12/2018 | 19:39

@adele66752 wrote:

When am I getn my goodwill thanks 

@adele66752 I'd it's regarding the outage, there will be emails sent out, you can read about it here And you will need to respond to that before the deadline , hope this helps 

Message 2 of 13
by: 4128334
on: 08/12/2018 | 21:00
Good Evening,
You should receive a email regarding compensation within the next few days.
Obviously it will take time to email all members.
I have not received mine yet.
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Message 3 of 13
by: afahmed
on: 08/12/2018 | 21:11



Welcome dear new comer in gg community 😊

Message 4 of 13
by: mw854
on: 08/12/2018 | 21:48
Hi there @adele66752 we have to wait for the emails then use the link to make a claim. There will be lots of people claiming so don't expect to much
Message 5 of 13
by: clikasarus
on: 09/12/2018 | 07:54
@adele66752 Hi welcome to giffgaff and the community

Please have a read of this thread here⬇️

I hope it helps
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Message 6 of 13
by: hdavey17
on: 09/12/2018 | 08:54

@adele66752 You will receive an email from Giff Gaff with a link. You will have an option to receive a value of goodwill gesture as credit or alternatively you can donate it to charity. 


It it will be a minimal amount, you are taking pence rather than pounds. 


The issue was not a fault of Giff Gaff’s so we are lucky to get anything at all, there was no legal requirement for them to offer anything. 

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Message 7 of 13
by: mcilwraith
on: 09/12/2018 | 12:19

@adele66752 wrote:

When am I getn my goodwill thanks 

you will know if your getting anything when the email arrives

Message 8 of 13
by: bobrobinson
on: 09/12/2018 | 12:26

Hiya @adele66752

Please see the links that our gaffers have kindly left for you.

Then you will have to wait for the email  that giffgaff will send you. Then you can choose what you want to do with it.

All the best Bob

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Message 9 of 13
by: bacc
on: 09/12/2018 | 12:30
Hi @adele66752 you will get an email then you can claim it by next Friday so I'm guessing it will take a couple of weeks
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Message 10 of 13