When am I getn my goodwill thanks
@adele66752 I'd it's regarding the outage, there will be emails sent out, you can read about it here
https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/... And you will need to respond to that before the deadline , hope this helps
@adele66752 You will receive an email from Giff Gaff with a link. You will have an option to receive a value of goodwill gesture as credit or alternatively you can donate it to charity.
It it will be a minimal amount, you are taking pence rather than pounds.
The issue was not a fault of Giff Gaff’s so we are lucky to get anything at all, there was no legal requirement for them to offer anything.