Knowledge Base


Started by: keiro75
On: 07/01/2019 | 21:31
Replies: 2

by: keiro75
on: 07/01/2019 | 21:31

My internet calls and text are not working

Message 1 of 3
by: sloz
on: 07/01/2019 | 21:35 edited: 07/01/2019 | 21:38

Hi, are you currently in the UK or abroad?
If it's the latter, could I ask which country you're in and how long you've been outside the uk?

Can you receive calls and texts?

Have you tried switching your phone off and on?

can you see your mobile number and balance /goodybag here

Which phone do you have?
Is it showing a signal
(signal bars, giffgaff logo, connection symbol)

What does it say on the phone screen when you dial
*100*7#.and *100#

Can you call 43430 and 443 ?

Get a free giffgaff Sim
Message 2 of 3
by: carlryan
on: 07/01/2019 | 21:36
Check the O2 network status in your area. There could be a mask down or maintenance work going on.
Get a free giffgaff Sim
Message 3 of 3