Knowledge Base


Started by: pburd49
On: 07/01/2019 | 20:09
Replies: 1

by: pburd49
on: 07/01/2019 | 20:09

Why can't I use my phone abroad, I have £14 credit 

Message 1 of 2
by: natty88
on: 07/01/2019 | 20:20

' @pburd49 please check and try this Handy guide to using giffgaff overseas please 


1. Make sure you have a live goody bag or credit allowance left via here please


2. Double check roaming is enabled via here switch on/of roaming


3. Try what's called a manual roam as explained here


4. Check this guide to using giffgaff overseas







5. Double check your settings against these ones Manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter theseSmiley Happy Connection Name: giffgaff


Proxy: Not set

Port: Not Set

Username: giffgaff

Password: [leave blank]

Server: Not set

MMSC: 002

MMS proxy:

MMS port: 8080

MCC: 234

MNC: 10

Authentication Type:"PAP or CHAP"

APN type: default,supl,mms

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified


MVNO value: 23410x also remember to click save once you have entered these setting an restart phone 




7.if outside Europe prices are shown by entering your location of travel in the search bar here

Get a free giffgaff Sim
Message 2 of 2